Solutions Manager
Responsibilities
- Own and drive the project management for the modules within your scope, including ensuring the right tasks are getting done, and the status of each implementation is reported correctly.
- Work with customers to understand their specific needs, special situations, and use cases, then identify and implement solutions.
- Hands-on configuration of the module, including setup, data triage, and customization.
- Understand data dependencies and help resolve data issues.
- Develop expertise in how the module fits within the broader SchooLinks product ecosystem.
- Continuously engage with customers to maintain project velocity, generate buy-in, and drive adoption.
- Work with Customer Success to collaborate on customer interaction, escalation, and timelines.
- Continuously define and document problems and challenges faced by our partners.
- Assist the Product team with quality assurance and improvement of the product
Requirements
- 2+ years experience as an implementation specialist or similar role in a B2B SaaS company.
- Strong project management skills (understand task dependencies/sequence and management of tasks).
- Experience managing multiple clients simultaneously.
- Clear and concise communicator — the ability to boil down product and engineering jargon into simple and concise customer communications.
- Customer change management and story-telling - the ability to help clients see the vision of what is being configured and their future process selling the value
- Strong technical understanding - the ability to understand the logic and how platform data connections work.
- Excellent systems thinking skills
- Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the correct information when needed.
- Loves getting into the weeds to figure something out, but is a fundamentalist when it comes to completing tasks and completing deliverables.
- Confident presenting to district stakeholders and motivating them to complete tasks.
- PREFERRED, NOT REQUIRED - experience with data analysis, scripting (Python, etc.) and JSON data.
- Positive attitude - you can stay optimistic in high stress situations.
Benefits
- 100% health care coverage options for Employee
- 401K with company matching
- Dental & Vision
- Parental Leave
- Subsidized gym membership
- Remote work stipend
- Annual team offsite
Pay
A reasonable estimate of the on track earnings for this position is between $70k - $110k USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.
Schedule
Not specified
Qualifications
Not specified
Skills
Not specified
Benefits
- 100% health care coverage options for Employee
- 401K with company matching
- Dental & Vision
- Parental Leave
- Subsidized gym membership
- Remote work stipend
- Annual team offsite
Pay
A reasonable estimate of the on track earnings for this position is between $70k - $110k USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.
Schedule
Not specified
Qualifications
Not specified
Skills
Not specified