Solutions Engineer: Professional Services, North America

Skills, Experience And Competencies Required

• ~3+ years in a technical, customer-facing role.
• Hands on experience building in JavaScript, this is your key to success in this role.
• Experience in working hands on with REST API's, SOAP API's is a plus.
• Experience with CCaaS, voice technology, telephony, speech services, or Conversational AI is a plus, but not required.
• Ability to build and maintain workflows that connect multiple systems.
• Comfortable reading API documentation and translating it into real-world solutions.
• Technical curiosity & problem-solving.
• A genuine interest in emerging technologies and a habit of self-learning.
• The ability to break down complex technical problems and solve them collaboratively.
• A structured, reliable approach to delivery, and you get things done with quality and clarity.

Personal qualities

• A strong communicator who builds trust with customers and colleagues.
• Inclusive, collaborative, and comfortable working in a diverse global team.
• Thrives in a fast-paced environment where priorities can evolve quickly.
• A self-driven individual who loves finding solutions to complex challenges.
• Motivated by helping customers succeed with modern technology.

What you will do

• Technical Delivery & Integration
• Design, build, and optimize Generative AI to enable safe, reliable LLM-powered automation.
• Build API-based workflows across customer environments using Javascript.
• Lead the technical delivery of voice automation projects for enterprise customers.
• Configure and optimize speech services (STT/TTS), audio streaming, and telephony components.
• Integrate Boost.ai with CCaaS platforms, CRMs, ticketing systems, and other third-party technologies.
• Support deployments across channels such as PSTN, SIP, and WebRTC.
• Customer Engagement & Advocacy
• Educate customers to independently build technically complex user journeys to drive Automation and User Experience.
• Work closely with customers to understand their goals and identify opportunities to apply generative and voice automation effectively.
• Share customer success stories, implementation patterns, and technical learnings internally to help strengthen our delivery excellence.
• Pre-Sales & Scope Definition
• Partner with Account Executives and Pre-Sales Consultants to scope Statements of Work (SOWs) and validate technical feasibility.
• Participate in workshops, discovery sessions, and technical deep dives with prospects and customers.
• Translate customer goals and complex requirements into clear, structured solution approaches.

Salary

$90,000 - $120,000 USD (yearly)