Solutions Engineer (US)

About the role

The Solutions Engineer at Cloudsmith serves as a technical expert and trusted advisor to our customers. This role bridges the gap between our engineering, product and growth teams by understanding customer requirements, demonstrating how Cloudsmith’s artifact management and software supply chain security solutions can address business and technical challenges, and setting the customer up for a successful deployment of Cloudsmith.

Key Responsibilities

• Collaborate with the growth team to understand customer requirements and design solutions that align with their needs.
• Deliver product demonstrations, create technical presentations, and lead proof-of-value (PoV’s) evaluations with prospects.
• Provide subject matter expertise during RFPs, technical calls, and customer meetings.
• Solution Design & Architecture: Analyze customer environments and architect scalable, secure, and reliable solutions using Cloudsmith’s platform. Develop integration strategies for customers using CI/CD pipelines, observability tools, reporting tools and other developer tooling. Document solution architectures, configurations, and integration best practices.
• Post-Sales Support: Work closely with customer success and support teams to address technical issues and ensure smooth onboarding. Provide training and knowledge transfer to teams on best practices and platform features.
• Product Feedback & Collaboration: Gather and relay customer feedback to the product and engineering teams. Participate in roadmap discussions to help prioritize features and enhancements based on market and customer needs. Develop and contribute to technical documentation, including FAQs, troubleshooting guides, and configuration examples.
• Content Development: Contribute to the development of technical collateral (blogs, webinars, whitepapers) that educate the market and prospects on best practices in artifact management and DevOps. Help build technical resources to support the growth team in achieving their goals and targets.

Required Experience, Qualities & Skills

• 3+ years of experience in sales/solutions engineering, technical consulting, or DevOps operational roles.
• Prior experience with Cloudsmith’s product offerings, or similar artifact management solutions would be highly relevant.
• Demonstrated ability to engage with customers, understand technical requirements, and translate them into actionable solutions.
• Excellent presentation and communication skills, with the ability to convey complex technical information to diverse audiences.
• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent work experience).
• Relevant certifications in cloud computing, DevOps, or related technologies are a plus.

Benefits, Location & Work Environment

• Note: You must be based in the US (East Coast) and have the right to work independently without requiring sponsorship.
• Headlines A position based in the US (East Coast).
• A competitive compensation package, including equity.
• With comprehensive health, dental, and vision insurance.
• Plus, generous annual leave and flexible working policies to suit your lifestyle.
• Including a professional development budget for conferences and training.
• With the opportunity to shape a fast-growing Series B startup (and beyond).
• Regular (monthly-ish) travel may be required for team meetings.
• Regular (quarterly-ish) travel may also be required for events and customers.
• Health and Wellness Regardless of your location, we deeply care about the health and wellness of our staff and their families; a sustainable pace is important to us. In addition to generous annual leave (PTO), we offer health and wellbeing benefits along with flexible family-friendly working policies.
• Personal Growth You will have an enormous opportunity to learn new skills alongside your colleagues, and your continued professional development is essential to us because it's important to you. We will support you with budgets for equipment, training, books, conferences, travel, and certifications.
• Facilities Cloudsmith is headquartered in Belfast, Northern Ireland, with fully-equipped office space that’s open 24x7. We use our HQ regularly for activities like working sessions, team planning, meets and greets, and sometimes other group activities (like games!). We also hold all-hands offsites in Belfast thrice yearly, with guest speakers and team activities. Many Cloudsmithers work remotely, so we rely on our online collaboration tools; Slack, Google Docs, Linear, and other popular collaboration tools are how we work.

About Equal Opportunity

We are an equal-opportunity employer proud to nurture a diverse workplace that welcomes applications from individuals of all races, genders, and ethnic groups. We do not discriminate on age, religion, sexual orientation, citizenship status, military service, or health conditions. We will not tolerate discrimination of any kind within our workforce.

The Final Word

We're looking for someone who can balance trusted technical advisor status with revenue-aligned execution, and has the experience to build a compelling, measurable proof of value that accelerates enterprise adoption and is fearless in rolling up their sleeves when needed. We're critical infrastructure by developers / for developers and building the world's software supply chain platform and ecosystem. We want to hear from you if you're excited to build valuable customer relationships with a lasting impact on the software industry from today until IPO and beyond.