Solutions Engineer - North America

About The Role

Be a Trusted Advisor, Not Just a Demonstrator
Partner with Account Executives to qualify opportunities, shape account strategies, and drive deals to closure.
Educate customers on the value of event-driven architecture and agentic AI, challenging them to think bigger about their real-time data and AI strategy.
Guide customers on industry best practices, integration patterns, and modernization strategies — including the convergence of Event Driven Architectures and multi-agent AI systems.
Champion Building & Customer Relationships
Build and nurture deep relationships with technical and business stakeholders, turning users into advocates for Solace.
Conduct on-site visits, regular check-ins, and discovery sessions to stay aligned with evolving customer needs.
Translate Solace's expanding platform capabilities — from the Solace Event Broker to Agent Mesh — into outcomes customers care about.
Technical Validation & Proof of Value
Lead impactful demonstrations, Proof of Concepts (PoCs), and Proof of Value (PoVs) that resonate with customer objectives.
Architect solutions that showcase the business impact of Solace's event-driven and agentic AI platform.
Own and streamline the evaluation process, guiding prospects through workshops, hands-on trials, and technical validations.
Evangelize Event-Driven Architecture
Demonstrate deep command of core EDA concepts and patterns, including publish/subscribe messaging, event sourcing, CQRS (Command Query Responsibility Segregation), event streaming, and choreography vs. orchestration — applying these patterns to solve real customer architectural challenges.
Articulate the strategic business value of EDA to executive and technical audiences alike — connecting real-time event streaming to tangible outcomes such as reduced time-to-insight, operational resilience, accelerated digital transformation, and the ability to scale AI-powered applications on a live data fabric.
Challenge customers to evolve beyond request/response and batch architectures, guiding them through an EDA maturity model — from point-to-point integration and basic messaging to a fully distributed, event-driven enterprise capable of supporting real-time AI and autonomous systems at scale.
Subject Matter Expertise
Position Solace Agent Mesh Enterprise as the production-grade foundation for agentic AI — bridging event-driven infrastructure with LLM orchestration and multi-agent workflows.
Extend customers' existing Solace Event Mesh investment into agentic AI, reducing time-to-production for AI initiatives.
Engage use cases across industries — financial services, manufacturing, logistics, healthcare — where real-time event triggers drive autonomous AI agent actions.
Collaboration & Customer Advocacy
Provide customer-driven insights to influence product roadmap decisions.
Cross-functionally work with Sales, Customer Success, Professional Services, Product, and Engineering to ensure customer success.
Serve as a field voice for Agent Mesh adoption, feeding real-world use cases and objections back to product and GTM teams.

Required

• 5+ years in a technical sales or solutions engineering role, selling complex enterprise software solutions.
• Strong ability to lead technical evaluations and effectively communicate business impact.
• Excellent presentation, communication, and relationship-building skills.
• Willingness to travel (up to 35%).

PREFERRED

• Experience with event-driven architectures, streaming, or messaging middleware.
• Exposure to agentic AI, LLM application development, or multi-agent orchestration platforms.
• Programming knowledge in Java, Python, Go, or JavaScript.
• Familiarity with enterprise IT environments, including security, networking, and compliance considerations.

What You’ll Bring to the Role

Technical & Business Acumen
Understand that real-time event streaming and agentic AI are strategic enablers for businesses, driving efficiency, responsiveness, and competitive differentiation.
Clearly articulate the business value of Solace — tying technical solutions to real-world business challenges, from modernizing middleware to deploying production-grade AI agents.
Customer-Centric Mindset
Build strong, lasting relationships and know how to turn customers into long-term champions.
Proactive problem solver who takes ownership and drives initiatives forward.
Smart, Driven, and Adaptable
Thrive in fast-paced environments and continuously seek feedback to improve.
Clear communicator who tailors messaging for both technical and business audiences.
Bring energy, urgency, and enthusiasm to customer engagements, inspiring action and momentum.

Technical Expertise

• Experience with event-driven architecture, messaging, or event streaming platforms (e.g., Solace PubSub+, Kafka, RabbitMQ, NATS, or MQTT brokers).
• Familiarity with agentic AI frameworks, LLM orchestration, and multi-agent systems (e.g., LangChain, Google ADK, CrewAI, AutoGen, or similar).
• Working knowledge of A2A (Agent-to-Agent) and MCP (Model Context Protocol) communication patterns is a strong plus.
• Familiarity with cloud environments (AWS, Azure, GCP) and Kubernetes.
• Hands-on experience with APIs, microservices, and application integration patterns.
• Ability to design and lead technical workshops, demos, and proof-of-concept implementations.

Why You’ll Love Working at Solace

Work with brilliance – Our team is packed with some of the sharpest minds in the industry.
Balance matters – We believe work should fit into your life, not the other way around.
Hybrid-first – Flexibility is built into how we work, so everyone feels included and empowered.
Values-driven – We live and breathe our core values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience.
Growth mindset – Our training programs are designed to help you level up, fast.
Customer Obsessed – We’re proud of our world-class customer lineup (we’re not shy about it).
Keep it fun – We’re social, we keep things simple, and we know how to have a good time.
Creative culture – We’ve got a great sense of humour and we make cool videos on topics like MITT and this (check them out!).
At Solace, we are committed to a fair, inclusive, and transparent recruitment process. To help identify candidates whose qualifications best align with the role, we use artificial intelligence (AI) tools during the initial stage of resume screening. These tools compare submitted resumes to the job description, focusing on education, experience, and skills. Importantly, all decisions beyond this initial screening—including interviews and final hiring—are made by our human recruitment team. AI is never used to make final hiring decisions.

Let’s Talk

If this role excites you, we’d love to hear from you. If you don’t meet every requirement, that’s okay — we’re more interested in your potential and passion. Need accommodations during the hiring process? Just let us know — we’re here to support you. Thanks to everyone who applies! While we wish we could connect with every candidate, only those selected to move forward will be contacted. At Solace, we believe that diversity and inclusion drive innovation and growth, both in business and in life. We strive to create an enriching and safe workplace where you can be who you are. If you want to do the best work of your career and feel supported every step of the way, we encourage you to join us!