Solutions Engineer - U.S. and Canada

About AuthZed

We are the creators and maintainers of SpiceDB and the authorization infrastructure that companies around the world depend on to keep their engineering teams focused on their own product. As a Series A company, we fix broken access control with products that eliminate complex permission management while delivering enterprise‑scale performance and consistent access control. AuthZed is a fully remote company with employees across the US, Canada, and Europe, and we foster a software‑driven, hardworking, and close‑knit culture built on integrity, trust, and respect.

Company Values

• Agency: Everyone should have the capability, freedom, and confidence to bring about changes to our business and product. Organizational processes define goals but do not restrict how progress is made.
• Collaboration: Success is multidimensional; no single person can be an expert in everything. Valuing others’ opinions, finding compromises, and sharing mutual trust and respect lead to the best solutions.
• Open‑mindedness: Asking questions, testing assumptions, and challenging pre‑existing biases prevents echo‑chambers. We celebrate diverse perspectives and backgrounds as a catalyst for an inclusive work environment.

About the Role

As a Solutions Engineer, you will help qualify and close opportunities with customers and provide technical expertise through supporting technical evaluations, sales presentations, and product demonstrations.

Responsibilities

• Secure the technical win in deals by demonstrating that AuthZed meets the prospect’s requirements.
• Collaborate daily with Account Executives in a pre‑sales capacity to understand and document customer technical requirements, performance SLOs, consistency requirements, and software architecture.
• Build live permissions‑schema design sessions, tailor solutions leveraging our products, and design Proof of Concepts (PoCs) to validate solutions with prospects.
• Lead virtual and in‑person demos and deep‑dive technical sessions.
• Identify product gaps and communicate them to the product team to help shape future offerings.
• Create, improve, and maintain dynamic customer demos, troubleshooting technical issues to ensure customer success.

Requirements

• Minimum 3 years in a solutions engineering role or a similar technical, customer‑facing position.
• Bachelor’s or Master’s degree in Computer Science, Information Technology, Software Engineering, or a related field (or equivalent work experience).

Technical Skills

• Working proficiency in a modern backend language (Go, Python, Java, or Node preferred).
• Hands‑on experience with relational databases (e.g., PostgreSQL).
• Proficiency in designing and deploying solutions in cloud environments (AWS, GCP, Azure) and managing Kubernetes clusters.
• Experience integrating against APIs, including handling streams and pagination.

Communication and Analytical Skills

• Strong ability to diagnose and solve complex technical issues.
• Recommend solutions based on customer requirements.
• Effectively communicate both technical and business requirements to diverse audiences, including internal engineering and product teams.

Client Interaction

• Proven track record of conducting training sessions, demos, and presentations to stakeholders of various technical levels.

Extra Shine

• Experience working with and contributing to open‑source software projects.
• Advanced architecture and software knowledge: building and maintaining authorization for an app you or your team built.
• Experience integrating against gRPC APIs.
• Experience with graph databases.
• Understanding of distributed‑systems concepts, including change‑data‑capture (CDC), message queues, two‑phase commit (2PC), and workflow engines like Temporal.
• Hands‑on experience building agents or retrieval‑augmented generation (RAG) systems.
• Experience with CRM systems.

Travel Expectations

Typically 3 to 4 days per month, mostly domestic travel to customer sites or internal team offsites.

Life at AuthZed

• Opportunity to work with cutting‑edge technology in a rapidly growing sector.
• A supported environment where your ideas lead to real impact.
• Comprehensive benefits including healthcare (US‑based) and other insurance.
• Fully remote work model.
• Twice‑yearly travel for team offsites focused on bonding, collaboration, and fun.

Compensation

Competitive salary based on experience and location, ranging from $130 K to $160 K, plus stock options at an early‑stage startup.