Solutions Engineer, Jeddah KSA

Position Overview

The Sales Engineer (SE) for Jeddah, Saudi Arabia will serve as the technical liaison between Trend Micro's Sales Representatives and their pre-sales customers. This role requires a deep understanding of customer needs, risks, and technology gaps, and the ability to guide customers in selecting and deploying Trend Micro Next-Gen security solutions.

Primary Responsibility

• Understand the customer journey with product and its experience, helping customers navigate it smoothly
• Drive customer success throughout the engagement, onboarding, and product experience journey
• Build and train the sales organization, becoming an excellent storyteller to enhance sales effectiveness
• Leverage channel partners by upscaling and training them for customer engagement
• Stay updated on new products and technologies to share with internal sales staff
• Collaborate with regional and global product managers and product marketing managers to stay informed on the latest product and technology insights
• Deliver engaging technical demonstrations, using strong messaging, presentation skills, and public speaking
• Encourage and empower channel partners to propose, position, and convince customers with Trend Micro products and solutions
• Present complex technical issues and solutions to all organizational levels in a meaningful, engaging, and digestible manner
• Apply strong problem-solving skills to design solutions that address customer needs
• Develop close relationships to influence the customer's technical strategy
• Train customers and prospects on Trend Micro solutions
• Work with company technical support personnel to ensure ongoing quality of support and customer health
• Contribute to departmental best practices, strategies, methodologies, and documentation for increased efficiency
• Participate in webinars, workshops, and other industry events as a speaker or panelist

Requirements

• Minimum 3 years of rich experience in delivering high-quality presales support and solutions
• Bring unique value to customers through a strong understanding of SOC operations, security analytics capabilities, cloud architecture, cloud-native application security, SASE, CASB, Zero Trust model
• Knowledge and understanding of Microsoft O365, Azure, Google, AWS services
• Experience with security software solutions such as firewalls, content security, intrusion prevention, encryption, data leakage, and data protection and monitoring security
• Good written and spoken communication skills in English
• A strong interest in all aspects of cybersecurity and a passion for customer security
• Excellent understanding of public cloud technologies such as AWS and Azure

Qualifications

• Trend Micro strives to build an inclusive environment that values diverse perspectives. We welcome and celebrate differences in race, ethnicity, nationality, gender, gender identity, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.
• We embrace change, empower people, and encourage innovation.