Solutions Engineer

Responsibilities

• Understand business problems to find the best technical solution among all possible
• Design and deliver new workflows, tests, and POCs for clients, and make recommendations for new use cases
• Partner with commercial sales as the technical arm of relationship selling
• Develop deep relationships with the client’s technical teams and respect from their commercial organizations
• Develop expertise regarding internal tools and administration
• Define features, phases, and solution requirements, providing specifications according to which the solution is defined, managed, and delivered
• Establish & maintain internal relationships with adjoining teams to ensure the seamless external experience
• Advises teams on customer feedback, PoV, and effectiveness of collateral
• Document customer business objectives, workflow diagrams, and success criteria
• Participate in the creation and delivery of customer-facing presentations (QBRs, Pitches, etc.)
• Conduct/participate in opportunity pre- and post-mortems, assisting with documentation
• Afford account planning and whitespace analysis

Requirements

• Minimum of 2+ years in an external client-facing role with great EQ is essential
• Prior experience in Solution(s) Role or AdTech/MarTech/Data industry
• Scrappiness. We don't have all the answers, but you'll need to find them
• Basic computer science skills or interest in self-learning – Command-Line and SQL proficiency will jumpstart your time to value
• Great communication skills internally and externally – Prompt response and action when needed, people rarely need to follow up with you
• Startup personality: smart, ethical, friendly, cross-functional, hardworking, and proactive

Preferred Qualifications

• Bachelors and/or Masters degree in a technical discipline (Computer Science, Technology, Engineering, Math) or another quantitative field
• Ability to work in ambiguous environments with little direction
• Technical experience with analytical tools, methodologies, and design
• Willingness and desire to learn and adopt new skills - both technical and non-technical - to craft and deliver the best solutions