Solutions Engineer

About the role

Own the technical thread across the full deal lifecycle — from pre-sales discovery and demos through production go-live and expansion — as the single Forward Deployed Engineer on the account.

Run pre-sales technical support alongside First Orion's shared commercial Sales Executives: deep-dive discovery, tailored product demos, live brand console walkthroughs, and end-to-end message rendering across devices.

Lead proof-of-concept engagements end-to-end — technical setup, success criteria, measurement, and sign-off — and author technical proposals, reference architectures, and RFP / security questionnaire responses.

Embed with enterprise customers post-sale as the technical owner of their Branded Messaging deployment, writing integration code and reference implementations against the aggregator API, brand verification flows, and sender onboarding.

Map customer messaging use cases to RCS capabilities (rich cards, carousels, suggested replies, verified sender) and stand up end-to-end proofs in the customer's own stack.

Debug live integration issues across webhooks, message rendering, and device families, partnering with Engineering on platform-level fixes.

Build reusable accelerators — sample apps, SDK snippets, deployment scripts, and runbooks — that shorten time-to-launch and de-risk the next deal.

Feed prioritized field gaps back to Product and Engineering with working repros and clear customer evidence.

Coach commercial Sales Executives and customer teams on Branded Messaging fundamentals so they can run early-stage qualification independently.

Responsibilities

• Own the technical thread across the full deal lifecycle — from pre-sales discovery and demos through production go-live and expansion — as the single Forward Deployed Engineer on the account.
• Run pre-sales technical support alongside First Orion's shared commercial Sales Executives: deep-dive discovery, tailored product demos, live brand console walkthroughs, and end-to-end message rendering across devices.
• Lead proof-of-concept engagements end-to-end — technical setup, success criteria, measurement, and sign-off — and author technical proposals, reference architectures, and RFP / security questionnaire responses.
• Embed with enterprise customers post-sale as the technical owner of their Branded Messaging deployment, writing integration code and reference implementations against the aggregator API, brand verification flows, and sender onboarding.
• Map customer messaging use cases to RCS capabilities (rich cards, carousels, suggested replies, verified sender) and stand up end-to-end proofs in the customer's own stack.
• Debug live integration issues across webhooks, message rendering, and device families, partnering with Engineering on platform-level fixes.
• Build reusable accelerators — sample apps, SDK snippets, deployment scripts, and runbooks — that shorten time-to-launch and de-risk the next deal.
• Feed prioritized field gaps back to Product and Engineering with working repros and clear customer evidence.
• Coach commercial Sales Executives and customer teams on Branded Messaging fundamentals so they can run early-stage qualification independently.

Requirements

• 4+ years in a hands-on solutions engineer, solutions / sales engineering, implementation, or integration engineering role in B2B SaaS — spanning customer-facing pre-sales and post-sale delivery, ideally in CPaaS, communications platform, or marketing technology.
• Strong coding ability in at least one mainstream language (Python, TypeScript/Node, Go, Java, or similar) — you build and debug real integrations, not just diagrams.
• Deep comfort with REST APIs end-to-end: reading docs, debugging webhook flows, writing example payloads, and shipping working client code.
• Strong demo and discovery skills — able to run a live technical demo and scope requirements fluidly with both technical buyers (eng/IT) and business buyers (marketing, CX, fraud).
• Working knowledge of A2P messaging (SMS, MMS, or RCS); direct RCS experience is a strong plus.
• Customer-facing presence — able to earn trust on-site and carry the relationship from first technical call through production.
• Familiarity with one or more aggregator platforms (Twilio, Sinch, Infobip, Bandwidth) and integrating against them in production.
• Comfortable operating in a small, fast-moving dedicated team inside a larger parent commercial org, owning ambiguous problems end-to-end.

Qualifications

• Hands-on familiarity with RCS verification and the agent lifecycle (intent to launch, verification, scaling).
• Experience building customer-facing integrations or deploying software inside the customer's environment.
• Working knowledge of TCPA, CTIA, or other messaging compliance frameworks.
• Prior in-seat experience at a messaging API, CPaaS, or RCS-adjacent company.
• Experience with brand identity / verified caller / trusted communications products (an adjacent First Orion domain).

Skills

• Strong coding ability in at least one mainstream language (Python, TypeScript/Node, Go, Java, or similar).
• Deep comfort with REST APIs end-to-end.
• Strong demo and discovery skills.
• Working knowledge of A2P messaging (SMS, MMS, or RCS).
• Customer-facing presence.
• Familiarity with one or more aggregator platforms (Twilio, Sinch, Infobip, Bandwidth).
• Comfortable operating in a small, fast-moving dedicated team.

Benefits

Company Benefits:

• Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements.
• We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we’re helping our teammates reach their wellness goals while at work.
• Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!

Pay

Commensurate with experience.

Schedule

Varies.