Solutions Engineer

Responsibilities

• Be a key and active participant in client demos and presentations for upmarket and channel partner deals.
• Articulate Birdeye’s technology and product updates to prospective customers to fit their business model.
• Manage the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and advocate for Birdeye products and services.
• Collaborate with product, implementation, and sales teams to craft product value propositions.
• Develop a basic understanding of the competitive market landscape and identify key areas of competitive difference in assigned areas.
• Answer technical questions from clients regarding Birdeye technology, features, and solutions.
• Establish and maintain strong relationships throughout the sales cycle with prospects.
• Prepare proposals/presentations for customer meetings, as needed.
• Demonstrate Birdeye’s products and services to prospects on site, remotely via webinar sessions, as needed.

Requirements

• Proficient using a SaaS solution for online demonstrations.
• Previous industry experience with API’s.
• SaaS technology background.
• Strong understanding of sales, marketing, and SaaS solution selling.
• Experience in leading product demonstrations and online sales meetings.
• Excellent communication skills required.
• Ability to quickly understand customer needs and communicate a solution.
• Demonstrated ability to work in an online sales environment.
• Previous employment working for a SaaS company preferred.
• Ability to analyze data with excellent attention to detail.
• Demonstrated ability to meet deadlines and juggle multiple priorities.

Nice to Have

• Previous experience working in sales overlay / sales support preferred.
• Technical curiosity and a desire to fully explore the technology at hand is a big plus.
• Salesforce.com experience preferred.
• Excellent Microsoft Office Suite proficiency.
• Excellent written, phone, video chat, and communication skills.
• Well-organized, attentive to details, and possess clear communication and relationship skills.
• A team player capable of high performance and flexibility working in a dynamic environment.
• Ability to quickly understand business requirements and expectations; detail oriented.
• BA/BS or equivalent work experience required.
• Basic ability to handle discussions around HTML, JavaScript, and CSS, hosting, SEO and other marketing related technical topics.
• Previous SaaS support experience a plus.