Solutions Engineer

About the role

As the founding solutions engineer at Seam, you’ll be the primary technical point of contact for our customers through both sales and post-sales implementation and support. You will leverage your technical expertise to help solve technical onboarding and usage problems for our customers and influence Seam’s product direction.

You will play a pivotal role in building out a scalable and best-in-class technical GTM function, working closely with sales, product, engineering, and marketing.

What you’ll do

• Act as the primary technical point of contact for customers evaluating, onboarding, and ramping with Seam.
• Understand their needs and design solutions that align with their infrastructure using Seam’s platform.
• Partner with Sales to plan and execute post-sales implementations, ensuring customers onboard quickly and realize value from the platform.
• Develop and maintain internal and external technical guides to streamline pre- and post-sales workflows.
• Support product configuration and deliver minor technical changes required for customer implementations.
• Support our customers post-implementation by troubleshooting any support inquiries and triaging requests as needed to engineers.
• Help us discover new ways of working with customers to embed our products inside of theirs to accomplish their goals.
• Feed customer feedback directly to Product and Engineering, helping shape the roadmap and ensuring the platform evolves with real-world needs.
• Lay the foundation for a scalable Solutions Engineering function by building playbooks and repeatable best practices.
• Occasionally, travel to customer offices in person for technical deep dives and solutions architecting sessions.

Qualifications

• 5+ years of experience as a Solutions Engineer, Sales Engineer, Solutions Architect, or similar role.
• A track record of working directly with customers of varying sizes that have varying levels of technical proficiency.
• Proficiency coding in [TBD].
• Strong written and verbal communication and interpersonal skills with comfort presenting in front of customers 1:1 and in small groups.
• An organized, self-starter approach with an eye for finding creative ways to get projects to the finish line.
• Comfortable in a small and fast-moving startup environment.
• Excited to work in person with the team in San Francisco.