Solutions Consultant - Central/East

About the role

Smartsheet is seeking a Solutions Consultant in Professional Services Delivery to join our team. This role acts as a strategic partner for our customers, helping them navigate complex business challenges through an advisory-led approach to professional services. The ideal candidate will balance technical execution with a consultative mindset, guiding customers through modern automation and AI-native solutions.

Responsibilities

• Lead customers and cross-functional peers through strong business and technical acumen by advising them on best practices that drive measurable value.
• Partner with customers to design and implement strategic solutions, leveraging a broad range of Smartsheet capabilities to drive organizational change and maximize long-term value.
• Design modern solutions by leading in-depth discovery sessions to understand business challenges and design custom solutions that incorporate AI-native functionalities and best-in-class automation.
• Iterate and build Smartsheet solutions through prototyping and iterative sprints, incorporating frequent customer feedback to ensure the final product meets complex business needs.
• Manage project outcomes by taking full ownership of project delivery, including timeline, deliverables, scope, and budget, while taking a proactive approach to mitigating risks in partnership with the customer team, internal project team, and internal account team.
• Commit to continuous learning and innovation by staying current on rapidly evolving industry trends and Smartsheet capabilities, maintaining an open mindset toward testing, learning, and sharing new delivery methodologies.
• Collaborate and mentor by partnering with fellow consulting team members to share insights from customers and relevant industries and participating in the department’s mentor program both as a mentee and mentor.
• Partner on expansion opportunities by identifying product and services expansion opportunities, collaborating closely with Sales to influence account strategy and drive customer growth.
• Maintain operational standards by consistently performing against individual and team KPIs, including target billable utilization, project margin targets, customer satisfaction ratings, and accurate data maintenance.

Requirements

• A minimum of 4–5 years of relevant experience in management or technology consulting.
• A strong willingness and track record of performing within a team environment.
• A proven ability to succeed in fast-paced, growth-oriented environments and adapt quickly as customer needs, tools, and industry trends evolve.
• Hands-on experience in the configuration and implementation of leading-edge, web-based SaaS applications.
• A strong interest in working with leading-edge technologies and a drive to deeply understand how Smartsheet’s evolving capabilities, such as AI and automation, solve diverse business challenges.
• Experience applying change management and business process optimization strategies to help diverse user bases adopt new ways of working.
• Excellent verbal and written communication skills, with the ability to explain complex technical subjects to non-technical stakeholders.
• Experience with business process optimization and Agile project management methodologies.

Qualifications

• Experience with business process optimization and Agile project management methodologies.
• Strong communication and collaboration skills.
• Ability to travel periodically (up to 40%) based on customer and business requirements.

Skills

• Technical expertise in web-based SaaS applications.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Excellent interpersonal and communication skills.

Benefits

Smartsheet offers a comprehensive benefits package including:

• Employer subsidized medical/vision and dental coverage for full-time employees.
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay).
• Monthly stipend to support your work and productivity.
• Flexible Time Away Program, plus Sick Time Off.
• Up to 24 weeks of Parental Leave.
• Personal paid Volunteer Day to support our community.
• Access to Udemy online courses.
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account.
• Teleworking options from any registered location in the U.S. (role specific).