Customer Solutions Consultant (Central Region)

About the role

Sell products directly to Business to Business (B2B) customers by cultivating and maintaining positive customer relationships. This includes initiating calls to customers, building rapport, recommending modifications to products and services, with the result being the promotion of customer retention, driving direct sales, and assurance of an overall superior customer service experience. This position is 100% in office full-time with no travel or account visits.

Responsibilities

• Promote continued penetration of portfolio into accounts, focusing on relevant products that match customer needs
• Establish and maintain quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and exceeding customer needs and expectations
• Achieve customer retention goals and follow-up with consumers as required to close sales and meet/exceed revenue goals
• Build and maintain effective relationships with new and existing Business to Business (B2B) customers
• Maintain consumer prospect lists/contact database to assess client purchasing trends; proactively and consistently seek opportunities to promote and sell products based on client purchase history
• Acquire in-depth industry and company knowledge to articulate product features, benefits, pricing and make recommendations to include core and innovative products
• Attend and actively participate in daily team meetings or relevant sales training to ensure appropriate sales techniques are used and accurate information communicated to customers
• Attend sales group meetings concerning sales targets or forecasts, reporting on the market situation
• Perform other duties as assigned

Qualifications

• High School Diploma or GED required
• Must be at least 21 years of age

Physical Demands

• Sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device for a considerable amount of time
• Walking, bending, reaching, standing, squatting, and stooping
• Lifting/lowering, pushing, carrying, or pulling up to 48 lbs

Pay

$22.00 per hour plus a sales performance plan providing the opportunity to earn incentives each month based on satisfied sales performance goals. Expected yearly earnings are $61,000.

Schedule

Two shifts available, Monday through Friday:

• Shift 1: Monday–Thursday 8:30 AM – 5:30 PM CST; Friday 8:30 AM – 3:30 PM CST
• Shift 2: Monday–Thursday 10:30 AM – 7:30 PM CST; Friday 10:30 AM – 5:30 PM CST

Benefits

As a full-time employee, you can choose from a wide-ranging menu of Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. Also offered: tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.