Customer Solutions Consultant

Duties / Responsibilities

• Partner with Sales directly as an active member of opportunity teams.
• Engage customers through discovery sessions, solution workshops, clarification meetings, and solution presentations.
• Translate customer business objectives into clear solution requirements and scope.
• Present solution approaches, assumptions, and value propositions to customers and internal stakeholders.
• Validate solution feasibility, risks, constraints, and delivery dependencies prior to commitment.
• Support clean handoff from pre-sales to delivery teams with validated requirements and design artifacts.
• Contribute to standardized discovery, requirements, and solution documentation frameworks.
• Provide new product requirements to Product & Technology based on recurring customer requirements and solution gaps.
• Contribute to combined technical and consultative depth, with the ability to understand customer environments and solution options while partnering with SMEs to finalize technical designs and validate feasibility.

Success Criteria

• Win rate and revenue impact on supported sales opportunities.
• Quality and completeness of requirements captured and handed off to delivery (measured by rework / change orders post-signature).
• Cycle time from discovery to validated solution scope.
• Customer satisfaction and stakeholder feedback on discovery and solution presentations.
• Volumes and quality of structured product feedback delivered to Product & Technology.
• Awareness and consistent use of standardized discovery, requirements, and solution documentation frameworks.

Minimum Qualifications

• Bachelor’s Degree in Science in Engineering, Telecommunications, or Computer Science.
• At least 3 years of working experience in telecommunications industry affecting business sales growth and account management.
• Demonstrated ability and keen understanding of short-term and long-term sales plans with the ability to manage process through acquisition and implementation.
• Ability to collaborate with cross-functional teams in a high-pressure environment to ensure deadlines are met pre and post-sale.
• Must be able to provide own transportation to various locations in organizational service area.

Benefits

• Comprehensive Healthcare/Dental/Vision Plans.
• 401K Retirement Plan with Company Match.
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time.
• Paid Parental Leave.
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire.
• Discounted service offerings are provided for high-speed internet, video service, phone, and security service.
• Employee Referral Bonuses.
• Exclusive Entertainment Discounts/Perks.