Customer Solutions Consultant

Position Summary

The Customer Solutions Consultant (CSC) is a customer-focused position based in a store or customer location responsible for enhancing the delivery of FedEx Office (FXO) products and services by providing responsive service and growing customer spend.

General Duties And Responsibilities

• Represent FedEx Office (FXO) as the on-site sales and support expert for all print and related needs
• Attend key department meetings, site visits, and planning meetings to present FXO’s product and service offerings to decision makers
• Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to sales supported customer accounts
• Grow revenue at assigned customer locations through customer education of business solutions and product offerings
• Act as FXO’s primary relationship owner for the Sales team within the assigned customer location(s)
• Hold product/service overview presentations with these and other departments/leaders with the customer
• Identify and grow existing assigned customer accounts using resources available
• Project hunt for new business within assigned customer location(s)
• Manage bid follow up and consult on complex orders
• Implement local marketing programs for identified customer
• Participate in sales blitzes
• Ensure customer satisfaction throughout the entire sales process as defined by the Strategic Account Owner’s Secondary Coverage program documentation
• Drive revenue at assigned stores by making sales calls on nearby facilities to identify and secure new revenue opportunities, delivering capabilities presentations, on-demand support and post-sale follow up, and sharing information with other CSCs
• Maintain accurate customer relationship management (CRM) system data, including daily activities and account updates
• All Other Duties As Needed Or Required

Minimum Qualifications And Requirements

• High School Diploma or equivalent education
• 2+ years of specialized experience in selling or customer service
• Presents personal professional image
• Reliable transportation to the local market to meet with customers, vendors, and/or perform other business necessities
• Proven organizational and planning skills
• Proven skills and aptitude to excel in a customer-focused and results-driven environment
• Advanced level of reading, writing, and mathematical ability
• Proficient in Microsoft Office tools, including Word, PowerPoint, Outlook, and Excel

Essential Functions

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications

• B2B sales experience
• Consultative selling experience
• Experience in customer/client development, consultation, and retention
• Strong working knowledge of Salesforce and Office 365