Customer Service Consultant

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Manage customer complaints and provide effective solutions to enhance satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.
• Stay updated on product knowledge and company policies to provide accurate information.
• Follow up with customers to ensure resolution and satisfaction.

Qualifications

• Proven experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-oriented mindset.
• Proficiency in using customer service software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Flexibility to work various shifts, including evenings and weekends.

Benefits

• Bonus based on performance
• Flexible schedule

Ace Appliance is an independently owned and operated business. Your application will go directly to the business, and all hiring decisions will be made by the management of Ace Appliance. For employment inquiries, please contact Ace Appliance directly.

Some of the appliances we service include refrigerators, stoves, dishwashers, washers and dryers. These items greatly impact our daily lives and are essential for convenience and ease.

We believe in providing reliable appliance partners to our neighbors and communities. Our work is not just about appliances; it's about making sure everyone has the conveniences they deserve.