Customer Service Agent

About the Job:

We are seeking a friendly and dependable Customer Service Agent to assist customers, coordinate service requests, and support daily transportation operations at our Houston, TX location. This role is ideal for individuals who enjoy helping others, communicating clearly, and contributing to a positive customer experience in a fast-paced logistics environment.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms.
• Provide accurate information regarding delivery schedules, services, and company procedures.
• Cook up with drivers, dispatchers, and operations staff to address customer needs.
• Enter and update customer information, service orders, and notes in company systems.
• Handle customer complaints and service issues professionally and efficiently.
• Track shipments and provide real-time updates to customers.

Qualifications

• A High School Diploma or equivalent (required).
• Strong communication and problem-solving skills.
• Ability to multitask, stay organized, and work in a fast-paced environment.
• Basic computer proficiency, including data entry and email systems.
• A professional, dependable, and team-oriented attitude.

Benefits

• Competitive pay
• Paid training
• Health, dental, and vision insurance
• Paid time off (PTO)
• Weekly pay
• Opportunities for advancement