Solutions Analyst

About the role

Technology at Studio McGee exists to help every team do more with the systems and tools we already have. This role is the front door to that. You’ll be a business-facing problem-solver who sits with departments across the company, including design, product development, purchasing, warehousing and logistics, inventory, order support, and marketing.

Responsibilities

• Partner with the Director of Technology & Strategic Operations to serve as a business-facing resource for “can we do this?” and “this process is painful” questions across the company, helping triage opportunities and determine the right path forward.
• Learn how a department actually works before proposing anything — including walking the floor, watching the workflow, and asking the questions nobody wrote down.
• Map processes end to end and find where time, data, and margin are leaking, especially where work hands off between teams or systems.
• Solve problems in-tool wherever possible: better workflows, system reconfiguration, and AI/automation solutions that don’t require engineering.
• Design and set up AI-assisted solutions (prompting, agents, automations) and coach people to operate them independently.
• Train departments to own their solutions, leaving behind documentation and capability rather than a dependency on tech.
• Scope genuine engineering needs and partner with our systems engineers to see them through.
• Track adoption: make sure the solutions you deliver are actually used and owned by the business over time.

Requirements

• A generalist problem-solver who can work across many systems rather than going deep on one.
• Operational grounding in a physical-product business — enough working knowledge of supply chain, logistics, warehousing, inventory, and product development to understand the constraints our operations teams live with and design solutions that hold up in the real world.
• Strong fluency with AI tools (Claude, ChatGPT), including prompting and a working understanding of agents and automation.
• The ability to translate a messy business problem into a clear solution, and to explain it to non-technical people.
• A coaching instinct: you’d rather teach someone to fish than fish for them.
• Enough technical literacy to know when something needs real engineering, and how to hand it off well.
• Curiosity that travels — you pick up a new domain quickly and aren’t precious about which department’s problem you’re working on this month.
• Prior experience in or close to one of our domains (retail/e-commerce operations, warehousing/logistics, product development, design, or marketing systems) is a strong plus.

Qualifications

• Bachelor’s degree in a related field or equivalent practical experience.
• 3–6+ years of experience in business analysis, systems analysis, solutions consulting, business operations, or a similar cross-functional role.
• Exposure to the operational systems that run a physical-product business — ERP, warehouse or order management, inventory planning, or product development tooling — as a configurer, analyst, or power user rather than a passive end user.
• Working familiarity with core operational concepts such as purchase orders and lead times, receiving, inventory accuracy, allocation and backorders, order fulfillment, and returns.
• Strong analytical and problem-solving skills with attention to detail.
• Proficiency in data analysis tools and project management software.
• Basic understanding of requirements gathering and documentation.
• Knowledge of software development life cycle (SDLC) methodologies.
• Excellent verbal and written communication skills.
• Demonstrated stakeholder and project management abilities.
• Strong understanding of AI tools like Claude or ChatGPT.

Skills

• Agentic mindset required: defining processes, then setting up automations to enable the use of AI and systems with business logic.

Benefits

• Competitive compensation + bonuses.
• Comprehensive health benefits (medical, dental, vision, hospital indemnity, accident, pet).
• Open PTO.
• 401k with company match up to 4% of compensation.
• Team Member discount at mcgeeandco.com + access to Team Member only warehouse sales.
• Opportunity to be part of a vibrant, inclusive, and innovative team.