Solution Architect- Post Implementation

About the role

Netsmart is a healthcare software company with over 50 years of experience in behavioral health, human services, and Post-Acute markets. We collaborate with organizations to improve care delivery through advanced technology and services.

Responsibilities

• Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
• Guide clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.
• Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer.
• Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
• Manage client expectations and ensure project delivery meets goals of engagement.
• Coach, mentor, and guide solution teams on recommended methodology practices.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• At least 4 years of health care information technology implementation or consulting working experience.
• At least 2 years of Electronic Health Record (EHR) solution work experience.
• At least 1 year of project management experience.
• Effective communication skills with technical, clinical, and operational teams.
• Ability to document and present architecture concepts, often narrowing complex ideas to a single overview.
• Strong client relationship building and solution delivery capabilities.
• Ability to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Preferred

• At least 2 years of Netsmart EHR solution work experience.
• Clinical or financial domain experience.

Expectations

• Travel expected up to 20% of the time as needed.
• Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones.

Pay

Netsmart does not specify the pay for this position.

Schedule

Netsmart does not specify the schedule for this position.

Benefits

Netsmart does not specify the benefits for this position.