Business Solution Architect- Post Implementation myAvatar

About the role

The Business Solution Architect serves as a trusted subject matter expert and client advisor, partnering with healthcare and human services organizations to optimize financial and revenue cycle workflows following system implementation. This role is deeply hands on and highly consultative, supporting clients where they are by diagnosing challenges, evaluating real world system usage, and delivering practical, best practice guidance that drives operational efficiency, compliance, and accurate financial outcomes.

Responsibilities

• Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
• Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.
• Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer.
• Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
• Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or support.
• Manage client expectations and ensure project delivery meets goals of engagement.
• Coach, mentor and guide solution teams on recommended methodology practices.

Qualifications

• Required:
• Bachelor's degree or equivalent relevant work experience
• At least 4 years of health care information technology implementation or consulting working experience
• At least 2 years Electronic Health Record solution work experience
• At least 1 year of project management experience
• Ability to communicate effectively with technical, clinical and operational teams
• Ability to document and present architecture concepts, often narrowing complex ideas to a single overview
• Ability to build strong client relationships and delivering client-centric solutions
• Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems

Preferred

• At least 2 years Netsmart EHR solution work experience (myAvatar)
• Experience with billing system implementations, ideally within healthcare or behavioral health environments
• Hands-on experience with 837P/837I claims, UB-04 formatting, and clearinghouse workflows
• Familiarity with California DHCS requirements, including eligibility transactions (270/271) and claims submission
• Remittance processing, 835 interpretation, and denial management skills
• Accounts receivable (A/R) knowledge, including aging, reconciliation, and follow-up strategies
• Experience with Medicaid and Medicare billing, including Managed Care Organizations (MCOs)
• Understanding of healthcare reimbursement models, including fee-for-service, case rates, DRG, and value-based models
• Experience supporting or collaborating on county, public-sector, or state healthcare implementations
• Collaborative approach to aligning billing workflows with clinical documentation and compliance requirements
• Experience with EHR billing platforms (e.g., myAvatar, myEvolv or similar systems) is a plus

Expectations

• Travel expected up to 20% of the time as needed
• Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones