Solution Architect- Post Implementation

About the role

As a Solution Architect within Netsmart’s Consulting organization, you play a critical role in delivering value to clients by designing, guiding, and implementing effective solutions within your domain of expertise. You are responsible for applying deep solution knowledge to recommend best practices, define scalable workflows, and support successful implementation and ongoing optimization.

Responsibilities

• Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
• Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.
• Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer.
• Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
• Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or testing.
• Manage client expectations and ensure project delivery meets goals of engagement.
• Coach, mentor and guide solution teams on recommended methodology practices.

Qualifications

• Required: Bachelor's degree or equivalent relevant work experience
• At least 4 years of health care information technology implementation or consulting working experience
• At least 2 years of Electronic Health Record solution work experience
• At least 1 year of project management experience
• Ability to communicate effectively with technical, clinical and operational teams
• Ability to document and present architecture concepts, often narrowing complex ideas to a single overview
• Ability to build strong client relationships and deliver client-centric solutions
• Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems

Preferred

• At least 2 years of Netsmart EHR solution work experience
• Candidates with clinical or financial domain experience bring valuable perspective that enhances workflow design, client engagement, and overall solution success.

Expectations

• Travel expected up to 20% of the time as needed
• Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones

Pay

Netsmart does not specify the pay for this position.

Schedule

Netsmart does not specify the schedule for this position.

Benefits

Netsmart does not specify the benefits for this position.