Implementation Solutions Architect

About the role

We are looking for a passionate Solutions Architect to join our mission. You will lead the technical design and architecture of comprehensive New Relic solutions, serving as the deep technical expert for our most strategic customers.

Responsibilities

• Arcitect and Design: Lead the technical design and architecture of comprehensive New Relic solutions, focusing on large-scale deployment, data correlation strategies, and best practices for instrumenting microservices, serverless, and complex distributed systems.
• Platform Integration & Automation: Design and implement automated deployment and configuration solutions for New Relic using Infrastructure as Code (IaC) tools and scripting.
• Technical Leadership: Serve as the subject matter expert on Observability concepts, APM, Infrastructure Monitoring, and Log Management. Lead technical workshops and design sessions with customer architects, engineers, and leadership to define the implementation roadmap.
• Troubleshooting and Optimization: Provide advanced technical guidance during initial deployments and optimization phases, addressing complex data ingestion, performance, and platform configuration challenges.
• Knowledge Transfer & Best Practices: Create and deliver technical documentation, blueprints, and training to enable customer Platform teams and internal Professional Services/Partner resources to confidently manage and extend the implemented solution.

Requirements

• Extensive Technical Experience: 5+ years of hands-on experience in a technical consulting, solutions architecture, or senior engineering role, specifically focused on cloud and application performance technologies.
• Platform Engineering Mastery: Proven, extensive experience with core Platform Engineering concepts, including building and maintaining automated, self-service infrastructure and delivery pipelines.
• Automation and DevOps Proficiency: Deep expertise in Automation, Scripting (e.g., Python), and CI/CD practices and tools. Experience with containerization (Docker, Kubernetes) is highly valued.
• Observability Expertise: Exceptional knowledge and practical experience with Observability concepts (The Three Pillars) and products (New Relic, Datadog, Dynatrace, etc.). You can articulate the 'why' and 'how' of Observability to technical and non-technical audiences.
• Cloud Proficiency: Hands-on experience designing and deploying solutions on major cloud providers (AWS, Azure, or GCP).
• Consultative Influence: Strong communication and presentation skills with the ability to influence senior technical stakeholders and drive consensus on complex technical architectures.

Qualifications

Preferred Qualifications:

• Experience with major cloud providers (AWS, Azure, or GCP).
• Experience with containerization (Docker, Kubernetes).
• Experience with major observability platforms (Datadog, Dynatrace).

Skills

Required Skills:

• Strong understanding of cloud computing and application performance management (APM).
• Experience with Infrastructure as Code (IaC) tools and scripting.
• Knowledge of observability concepts and tools.
• Excellent problem-solving and troubleshooting skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.

Benefits

At New Relic, we offer a variety of benefits including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.

Pay

The estimated On-Target Earnings Range for this role is $177,000—$221,000 USD.

Schedule

This role is eligible for a commission plan (as defined in the sales incentive plan document).

Work Arrangement

This role is eligible for a flexible work arrangement.

Equal Opportunity Employer

New Relic is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.