Business Solution Architect- Post Implementation myAvatar

Responsibilities

• Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
• Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.
• Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer.
• Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
• Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or testing.
• Manage client expectations and ensure project delivery meets goals of engagement.
• Coach, mentor and guide solution teams on recommended methodology practices.

Qualifications

• Required: Bachelor's degree or equivalent relevant work experience
• Required: At least 4 years of health care information technology implementation or consulting working experience
• Required: At least 2 years Electronic Health Record (EHR) solution work experience
• Required: At least 1 year of project management experience
• Preferred: At least 2 years Netsmart EHR solution work experience (myAvatar)
• Preferred: Experience with billing system implementations, ideally within healthcare or behavioral health environments
• Preferred: Hands-on experience with 837P/837I claims, UB-04 formatting, and clearinghouse workflows
• Preferred: Familiarity with California DHCS requirements, including eligibility transactions (270/271) and claims submission
• Preferred: Strong accounts receivable (A/R) knowledge, including aging, reconciliation, and follow-up strategies
• Preferred: Experience with Medicaid and Medicare billing, including Managed Care Organizations (MCOs)
• Preferred: Understanding of healthcare reimbursement models, including fee-for-service, case rates, DRG, and value-based models
• Preferred: Experience supporting or collaborating on county, public-sector, or state healthcare implementations
• Preferred: Collaborative approach to aligning billing workflows with clinical documentation and compliance requirements
• Preferred: Experience with EHR billing platforms (e.g., myAvatar, myEvolv or similar systems) is a plus

Expectations

• Travel expected up to 20% of the time as needed
• Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones