Solution Analyst

What You’ll Do

• Analyze data conversion requirements between client legacy systems and the PCRS platform.
• Create and manage JIRA tickets and Kanban backlog to plan and track project progress to support timeline commitments.
• Maintain effective communication and collaboration across internal teams and clients to address data mapping questions and resolve discrepancies.
• Develop and execute test plans; conduct unit testing, ensuring data accuracy and completeness of control totals to expected outcomes as well as produce comprehensive documentation.
• Perform and document quality control checks to ensure seamless data conversion.
• Utilize SQL for data analysis and to validate conversion results.
• Collaborate with the Application Consultants and Conversion Engineers to drive completion of project tasks and desired outcomes.
• Provide detailed status updates and risk assessments to Application Consultants.
• Demonstrate subject matter expertise in PCRS administration platform for the customer’s end-to-end business operations.
• Participate in multiple projects by completing and updating project documentation; managing project scope; meeting project schedules; following proper escalation paths; and managing customer relationships.
• Maintain an 80% or higher utilization rate within Professional Services.

What You’ll Need to Join Our Team

• Bachelor’s degree in Business Administration, Information Technology, or a comparable field.
• 2-4 years of demonstrable experience as a Business or Solutions Analyst at a SaaS company in Professional Services.
• Experience working all facets of enterprise level SaaS implementations.
• Prior experience in the auto industry, specifically with after-market warranty services.
• Proficient in SQL for data manipulation and analysis.
• Experience with using JIRA in a SaaS environment.
• Understanding of data migration processes and testing methodologies.

Why Work For Us

• Competitive Compensation from $60,000-$75,000
• Comprehensive Benefit Package
• Health, Dental & Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability Insurance
• Company-paid Life Insurance
• Voluntary Life Insurance
• Voluntary Accident Insurance
• Employee Assistance Program
• 401k with generous Company Match
• Commute Benefits
• Paid Time Off accrued per pay period
• 10 Paid Holidays
• Paid Parental Leave
• Professional Development Opportunities
• Employee Events
• Wellness Programs
• Employee Discount Programs
• Office in Park Ridge, IL - Convenient location to Blue Line