Solution Support Analyst

Responsibilities

• Provide technical support on solution application questions from clients regarding the company’s software.
• Analyze, diagnose, and resolve client questions or problems via various support platforms related to system configurations and setup, product functionality, bugs, and enhancement requests.
• Document problems and solutions on how to properly address client or product problems for widespread use throughout the support team.
• Correctly document and transfer issues that require more detailed analysis to more experienced associates; engage R&D, IT, and other cross-function teams as appropriate.

Qualifications

• Required: Bachelor's Degree or equivalent relevant work experience
• PREFERRED: At least 2 years of experience in a customer service environment
• Customer service experience in a technical role
• Healthcare solution support experience
• SQL database and query knowledge
• Healthcare clinical workflow experience