Software Support Technician

About the role

At Concordia Technology Solutions (CTS) at Concordia Publishing House, you will help pastors, church administrators, and ministry leaders make the most of CPH's software tools, freeing them to focus on what matters most: caring for their communities and sharing the Gospel.

Responsibilities

• Serve as the primary contact for inbound and outbound help desk calls, emails, and web chats.
• Provide accurate, creative assistance for CPH technology products, including PC-based software, web-based applications, and online resources.
• Maintain current knowledge of all supported products, policies, and technical solutions.
• Log all support interactions in the ticketing system and create and track tickets for bugs and feature requests.
• Conduct webinar and in-person training sessions and product onboarding for customers.
• Perform data conversions from third-party software.
• Respond to all customer messages and issues within one business day.

Requirements

• A high school diploma or equivalent required, a college degree or IT certification preferred.
• A minimum of 1 year of experience each in Information Technology and customer service.
• Excellent listening, problem-solving, and communication skills, verbal and written.
• A thorough knowledge of PC hardware, Windows and Mac operating systems, and Microsoft Office (especially Excel and Access).
• Familiarity with web browsers, web-based applications, and PC application troubleshooting.
• Some experience with HTML, CSS, and SQL.
• Strong organizational and time management skills.

Qualifications

• An LCMS background is helpful but not required.

Skills

• Technical expertise in PC hardware, operating systems, and software.
• Customer service and problem-solving skills.
• Ability to communicate effectively both verbally and in writing.
• Experience with web-based applications and troubleshooting.
• Basic knowledge of HTML, CSS, and SQL.

Benefits

Competitive benefits, supportive leadership, and mission-focused work.

Pay

Details TBA.

Schedule

Details TBA.