Software Engineering SMTS

About the Role

Join a team of 10 within Salesforce AI Labs, bringing computer-use AI into production with the autonomy of a small startup and the reach of Salesforce. We're building a product that learns from human demonstrations and turns complex workflows into repeatable automation across enterprise applications.

The browser gives AI access to an enormous world of legacy enterprise software. Turning that access into dependable action requires understanding how applications actually behave: dynamic interfaces, nested frames, custom controls, and interactions that vary from one execution to the next. Your primary focus will be reliable browser automation. You'll also work across the stack to make those capabilities usable and diagnosable by customers. Understanding how browser behavior connects to frontend state and backend services is central to making the whole system work.

You'll join a team that builds directly with customers. Your browser expertise will shape what this product can accomplish, and you'll own capabilities from initial design through production use.

Responsibilities

• Build browser-extension capabilities that capture user interactions and the context needed to reproduce workflows reliably.
• Develop automation for complex applications, including dynamic pages, nested frames, custom controls, and asynchronous state changes.
• Improve how agents understand page structure, identify controls, execute actions, and recover when interfaces change.
• Create debugging and replay tools that make automation failures easier to understand and resolve.
• Extend the product experience so customers can record workflows, monitor execution, and inspect results.
• Observe how customers use their applications and identify the interactions and state changes automation needs to capture.
• Investigate failures in customer environments, tracing problems through browser behavior, application state, and execution services.
• Turn application-specific discoveries into reusable recording, targeting, and recovery capabilities.
• Help customers record and troubleshoot workflows independently, using their experience to improve the product.
• Own architectural decisions for browser recording and execution, including recording fidelity, element targeting, and browser state.
• Partner with AI engineers to define the observations and actions agents need to operate applications reliably.
• Mentor peers through design discussions and code reviews, and participate in hiring.

Requirements

• You've independently owned a significant web capability or system through design, deployment, production failures, and subsequent improvements.
• You have strong JavaScript or TypeScript skills and a deep understanding of the DOM, browser events, network behavior, and asynchronous execution.
• You have experience building browser automation with Playwright or comparable tools.
• You can trace difficult failures across browser behavior, frontend state, and backend services.
• You can design tests that distinguish reliable behavior from something that happened to work once.
• You want to work directly with customers, investigate unfamiliar applications, and turn what you learn into product improvements.
• You use AI development tools thoughtfully and take responsibility for the correctness, security, and maintainability of what you ship.

Helpful Experience

• Browser extensions, accessibility trees, resilient element targeting, or recording and replay systems.
• LLM-powered applications or computer-use agents.
• Building an early-stage product or working in a customer-facing engineering role.

Pay

The typical base salary range for this position is $148,500 - $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $246,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. Compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience.

Benefits

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.