Social Worker/Custody and Removal Coordinator

About the Role

The Custody and Resource Coordinator (CRC) assists ERO Field Office and detention facility staff in maintaining a safe detention environment. The CRC provides services and support to individuals on issues affecting the ICE detained population, such as victim support, trauma, sexual abuse, domestic violence, human trafficking, and medical/mental health care. The role is based at a designated ICE detention facility or office, supporting daily duties of ERO Field office and facility staff.

Responsibilities

• Assist with needs, requests, and complaints from detained noncitizens regarding non-officer or immigration case-related issues.
• Help ERO officers address noncitizen requests related to parent/child communication and child welfare involvement.
• Facilitate on-site support for disability accommodations and coordinate follow-up with detention facilities.
• Assist ERO and detention facility staff in complying with agency policies and detention standards.
• Facilitate discussions with detained noncitizens on topics like sexual abuse, pregnant noncitizen monitoring, segregated housing resources, and admission/release.
• Address staff questions/concerns about specific noncitizens and provide referrals for care (medical, mental health, chaplain, etc.).
• Support noncitizens with specialized needs, conduct wellness checks, and meet with newly detained individuals for orientation.
• Assist ERO Field Offices with specialized housing units/programs for vulnerable populations (transgender noncitizens, mental health units, family residential centers, etc.).
• Provide language interpretation for facility and ERO staff communicating with detained noncitizens.
• Assist with removal and release planning, researching referrals, and developing individualized plans.
• Develop and maintain a national resource database for CRC and ERO Officer use.

Qualifications

• Bachelor’s degree in Social Work, Psychology, or equivalent (Master’s preferred but not required).
• Fluent in English and Spanish (written and oral).
• At least 2 years of related experience (victim services, trauma-informed programming, immigrant services, etc.).
• Experience working with vulnerable populations and in confinement/custodial settings.
• Knowledge of case management processes and program objectives/policies.
• Ability to work in a multi-cultural, multi-lingual environment and use telephonic interpreter services.
• Proficiency in Microsoft Office (Word, Excel, Outlook, SharePoint) and electronic work environments.
• Strong communication, interpersonal, and critical thinking skills.
• Cultural competency, integrity, and honesty.
• U.S. citizenship and ability to obtain a favorable fitness determination from DHS PSU.
• Current BLS/CPR certification and required immunizations (TB, Hepatitis B, MMR, Varicella, Influenza).

Physical Demands & Work Environment

• Work in a stressful, austere environment with prolonged standing on hard surfaces.
• Full-time, Monday-Friday day shift (specific hours determined by ERO HQ and Field Office).
• Workday and overnight travel may be required for surge support in crisis situations (reimbursed).
• Work location: Folkston, GA.

About Lukos

Lukos delivers professional services to the Department of Defense and has supported US Special Operations Command for over a decade. We’ve grown to support all military services and multiple federal civilian agencies. Our name, derived from the ancient Greek word for "wolf," reflects our approach to national security, emphasizing teamwork, resilience, and strength.