Social Worker/Custody and Removal Coordinator

About the Role

The Custody and Resource Coordinator (CRC) assists ERO Field Office and detention facility staff in maintaining a safe detention environment. The CRC provides services and support to individuals on issues affecting the ICE detained population, such as victim support, trauma, sexual abuse, domestic violence, human trafficking, and medical/mental health care. The role is based at a designated ICE detention facility or office, supporting daily duties of ERO Field office and facility staff.

Responsibilities

• Assist with needs, requests, and complaints from detained noncitizens regarding non-officer or immigration case-related issues.
• Help ERO officers address noncitizen requests related to parent/child communication and child welfare involvement.
• Facilitate on-site support for disability accommodations and coordinate follow-up with detention facilities.
• Assist ERO and detention facility staff in complying with agency policies and detention standards.
• Facilitate discussions with detained noncitizens on topics like sexual abuse, pregnancy, segregated housing, and admission/release.
• Address staff questions/concerns about specific noncitizens and provide referrals for care and follow-up.
• Support noncitizens with specialized needs, conduct wellness checks, and meet with newly detained individuals for orientation.
• Assist ERO Field Offices with specialized housing units and programs for vulnerable populations.
• Provide language interpretation for facility and ERO staff.
• Assist in removal and release planning for noncitizens, including researching referrals and resources.
• Develop and maintain a national resource database for CRC and ERO Officer use.

Qualifications

• Bachelor’s degree in Social Work, Psychology, or equivalent (Master’s preferred but not required).
• Fluent in English and Spanish, written and oral.
• At least 2 years of related experience (e.g., victim services, trauma-informed programming, working with immigrants).
• Experience working with vulnerable populations and in confinement/custodial settings.
• Knowledge of case management processes and program objectives, policies, and procedures.
• Ability to work in a multi-cultural, multi-lingual environment and use telephonic interpreter services.
• Proficiency in Microsoft Office (Word, Excel, Outlook, SharePoint) and electronic work environments.
• Strong communication, interpersonal, and critical thinking skills.
• Cultural competency, integrity, and honesty.
• U.S. citizenship and favorable fitness determination by DHS Personnel Security Unit (PSU).
• Current certification in BLS/CPR and proof of immunizations (TB, Hepatitis B, MMR, Varicella, Influenza).

Physical Demands & Work Environment

• Work in a stressful and austere environment, including standing on hard surfaces for long periods.
• Full-time, Monday-Friday day shift, with potential workday/overnight travel for surge support.

Location

Estancia, NM

About Lukos

Lukos delivers professional services to the Department of Defense and has supported US Special Operations Command and other federal agencies for over a decade. The company’s name, derived from the ancient Greek word for “wolf,” reflects its approach to national security, emphasizing teamwork, resilience, and strength.