Social Worker/Custody and Removal Coordinator
About the Role
The Custody and Resource Coordinator (CRC) assists ERO Field Office and detention facility staff in maintaining a safe detention environment. The CRC provides services and support to individuals on issues affecting the ICE detained population, such as victim support, trauma, sexual abuse, domestic violence, human trafficking, and medical/mental health care. The role is based at a designated ICE detention facility or office, supporting daily duties of ERO Field office and facility staff.
Responsibilities
- Assist with needs, requests, and complaints from detained noncitizens regarding non-officer or immigration case-related issues.
- Help ERO officers address noncitizen requests related to parent/child communication and child welfare involvement.
- Facilitate on-site support for disability accommodations and coordinate follow-up with detention facilities.
- Assist ERO and detention facility staff in complying with agency policies and detention standards.
- Facilitate discussions with detained noncitizens on topics like sexual abuse, pregnancy monitoring, segregated housing, and admission/release.
- Address staff questions/concerns about specific noncitizens and provide referrals for care (medical, mental health, chaplain, etc.).
- Support noncitizens with specialized needs, conduct wellness checks, and meet with newly detained individuals for orientation.
- Assist specialized housing units (transgender, mental health, family residential centers) and reunification efforts.
- Provide language interpretation for facility and ERO staff.
- Support removal and release planning by researching referrals and resources in the U.S. and noncitizen’s home country.
- Develop and maintain a national resource database for CRC and ERO Officer use.
Qualifications
- Bachelor’s degree in Social Work, Psychology, or equivalent (Master’s preferred but not required).
- Fluent in English and Spanish (written and oral).
- At least 2 years of related experience (victim services, trauma-informed programming, immigrant/foreign-born populations).
- Experience in case management and working with vulnerable populations.
- Knowledge of family/individual stress, crisis situations, and custodial settings.
- Ability to work in a multi-cultural, multi-lingual environment and use telephonic interpreters.
- Proficiency in Microsoft Office (Word, Excel, Outlook, SharePoint).
- Experience in detention/correctional or residential healthcare settings (preferred).
- Strong communication, interpersonal, and critical thinking skills.
- Cultural competency, integrity, and honesty.
- U.S. citizenship and DHS Personnel Security Unit (PSU) fitness determination.
Physical Demands & Work Conditions
- Work in stressful and austere environments, including standing on hard surfaces for long periods.
- Full-time, Monday–Friday day shift (specific hours determined by ERO HQ and Field Office).
- Workday and overnight travel may be required, especially during surge support.
Education & Certification
- Bachelor’s degree in Social Work, Psychology, or equivalent (Master’s preferred but not required).
- Current certification in BLS/CPR (American Heart Association or American Red Cross).
- Proof of negative TB test and immunizations (Hepatitis B, MMR, Varicella, Influenza) per CDC guidelines.
Work Location
Livingston, TX
About Lukos
Lukos delivers professional services to the Department of Defense and has supported U.S. Special Operations Command and other federal agencies for over a decade. The company’s name, derived from the ancient Greek word for “wolf,” reflects its values of cunning, aggression, patience, teamwork, and resilience.