Social Worker/Custody and Removal Coordinator

About the Role

The Custody and Resource Coordinator (CRC) assists ERO Field Office and detention facility staff in maintaining a safe detention environment. The CRC provides services and support to individuals on issues affecting the ICE detained population, such as victim support, trauma, sexual abuse, domestic violence, human trafficking, and medical/mental health care. The role is based at a designated ICE detention facility or office, supporting daily duties of ERO Field office and facility staff.

Responsibilities

• Assist with needs, requests, and complaints from detained noncitizens regarding non-officer or immigration case-related issues.
• Help ERO officers address noncitizen requests related to parent/child communication and child welfare involvement.
• Facilitate on-site support for disability accommodations and coordinate follow-up with detention facilities.
• Assist ERO and detention facility staff in complying with agency policies and detention standards.
• Facilitate discussions with detained noncitizens on topics like sexual abuse, pregnancy monitoring, segregated housing, and admission/release.
• Address staff questions/concerns about specific noncitizens and provide referrals for care (medical, mental health, chaplain, etc.).
• Support noncitizens with specialized needs, conduct wellness checks, and meet with newly detained individuals for orientation.
• Assist ERO Field Offices with specialized housing units/programs for vulnerable populations (transgender noncitizens, mental health units, family residential centers, etc.).
• Provide language interpretation for facility and ERO staff.
• Assist with removal and release planning, including researching referrals and resources in the noncitizen’s home country or the U.S.
• Develop and maintain a national resource database for CRC and ERO Officer use.

Qualifications

• Bachelor’s degree in Social Work, Psychology, or equivalent (Master’s preferred but not required).
• Fluent in English and Spanish, written and oral.
• At least 2 years of related experience (victim services, trauma-informed programming, working with immigrants/foreign-born individuals, etc.).
• Experience in case management and working with vulnerable populations.
• Understanding of family/individual stress, problems, and crisis situations.
• Experience in a detention/correctional or residential healthcare setting (preferred).
• Knowledge of Microsoft Office (Word, Excel, Outlook, SharePoint).
• Ability to work in a multi-cultural, multi-lingual environment and use telephonic interpreter services.
• Strong communication, interpersonal, and critical thinking skills.
• Cultural competency, integrity, and honesty.
• U.S. citizenship and favorable fitness determination by DHS Personnel Security Unit (PSU).
• Current certification in BLS/CPR and proof of immunizations (TB, Hepatitis B, MMR, Varicella, Influenza).

Physical Demands & Work Environment

• Work in a stressful and austere environment, including standing on hard surfaces for long periods.
• Full-time, Monday–Friday day shift (specific hours determined by ERO HQ and Field Office).
• Workday and overnight travel may be required, especially during surge support in crisis situations (reimbursed).

Location

Dilley, TX

About Lukos

Lukos delivers professional services to the Department of Defense and has supported U.S. Special Operations Command and other federal agencies for over a decade. The name "Lukos" (ancient Greek for "wolf") reflects our approach to national security, emphasizing teamwork, resilience, and strength.