Social Worker/Custody and Removal Coordinator

About the Role

The Custody and Resource Coordinator (CRC) assists ERO Field Office and detention facility staff in maintaining a safe detention environment. The CRC provides services and support to individuals on issues affecting the ICE detained population, such as victim support, trauma, sexual abuse, domestic violence, human trafficking, and medical/mental health care. The role is based at a designated ICE detention facility or office, supporting daily duties of ERO Field office and facility staff.

Responsibilities

• Assist with needs, requests, and complaints from detained noncitizens regarding non-officer or immigration case-related issues.
• Help ERO officers address noncitizen requests related to parent/child communication and child welfare involvement.
• Facilitate on-site support for disability accommodations and coordinate follow-up with detention facilities.
• Assist ERO and detention facility staff in complying with agency policies and detention standards.
• Facilitate discussions with detained noncitizens on topics like sexual abuse, pregnancy, segregated housing, and admission/release.
• Address staff questions/concerns about specific noncitizens and provide referrals for care (medical, mental health, chaplain, etc.).
• Support noncitizens with specialized needs, conduct wellness checks, and provide orientation to new detainees.
• Assist with specialized housing units/programs for vulnerable populations (transgender noncitizens, mental health units, family residential centers, etc.).
• Provide language interpretation for facility and ERO staff.
• Assist in removal and release planning, researching referrals, and developing individualized plans.
• Maintain a national resource database for CRC and ERO Officer use.

Qualifications

• Bachelor’s degree in Social Work, Psychology, or equivalent (Master’s preferred but not required).
• Fluent in English and Spanish, written and oral.
• At least 2 years of related experience (victim services, trauma-informed programming, immigrant services, etc.).
• Experience working with vulnerable populations and in custodial/confinement settings.
• Understanding of family/individual stress, problems, and crisis situations.
• Knowledge of case management processes and ability to work in a multicultural environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook, SharePoint).
• Strong communication, interpersonal, and critical thinking skills.
• Ability to pass DHS Personnel Security Unit background investigation and maintain favorable fitness determination.
• U.S. citizenship required.

Physical Demands & Work Environment

• Work in stressful and austere environments, including standing on hard surfaces for long periods.
• Full-time, Monday-Friday day shift (specific hours determined by ERO HQ and Field Office).
• Workday and overnight travel may be required, especially during surge support.
• Location: Houston, TX.

Education & Certification

• Bachelor’s degree in Social Work, Psychology, or equivalent (Master’s preferred but not required).
• Current certification in BLS (American Heart Association or American Red Cross).
• Proof of negative TB test and immunizations (Hepatitis B, MMR, Varicella, Influenza) as per CDC guidelines.

About Lukos

Lukos delivers professional services to the Department of Defense and has supported US Special Operations Command for over a decade. The company’s name, derived from the ancient Greek word for “wolf,” reflects its approach to national security, emphasizing teamwork, resilience, and strength.