Social Worker BSW/BSW SR (LBSW/LLBSW Required) - 1.0 FTE - Main Medical Campus - Day Shift - Full Time

Job Summary

Why Join the Department of Social Work Guest Assistance Program team?

As a member of the Department of Social Work Guest Assistance Program team, you will play an essential role in educating, coordinating, and assisting adult and pediatric patients and their families in identifying resources to address environmental, financial, insurance, medication, and healthcare-related barriers to care. This role assists patients and families in navigating financial and/or insurance concerns and connects eligible patients with assistance programs that support medication access, healthcare needs, and continuity of care. The program also provides information, education, and support to medical teams regarding available assistance resources and eligibility requirements. The outcome of these services is to support patients and families, help maximize their participation in and benefit from healthcare, and assist in removing barriers that may interfere with continuity of care.

The Department of Social Work strives to foster an environment of respect and belonging; a place where every person feels valued and can thrive. We are seeking a diverse candidate pool who is passionate about providing optimal psychosocial care to this patient population.

Perks and Benefits

2:1 match on retirement savings
Excellent medical, dental, and vision coverage starting on day one of employment
Generous Paid Time Off (PTO) and paid holidays
Financial support for continuing education and certifications

Responsibilities

• You Will Be Responsible For Assisting patients and families with environmental, financial, insurance, medication access, and healthcare-related barriers that may interfere with obtaining maximum benefit from medical care.
• Conducting brief psychosocial and resource-based assessments to identify patient and family needs, barriers to care, eligibility for assistance, and appropriate interventions.
• Maintaining standardized processes for screening patients for assistance eligibility.
• Connecting and/or enrolling eligible patients in internal and external assistance programs, including medication assistance, financial assistance, insurance-related resources, and community support programs.
• Serving as an information resource and entry point for patients and families managing the financial and practical challenges often created by severe, chronic, or unexpected illness.
• Working directly with patients and families through face-to-face, telephone, and electronic communication.
• Collaborating with multidisciplinary clinic staff, medical teams, financial counselors, pharmacy teams, and community partners to identify patient needs and optimize education, referral, and enrollment opportunities.
• Providing information, education, and consultation to medical teams regarding available assistance opportunities, eligibility criteria, documentation needs, and resource processes.
• Prioritizing competing demands and time-sensitive requests in a fast-paced healthcare environment.

Required Qualifications

• Bachelor's degree in Social Work, BSW, from a program accredited by the Council on Social Work Education.
• Current State of Michigan social work license, LLBSW or LBSW.
• Demonstrated ability to conduct brief psychosocial and resource-based assessments to identify patient and family needs, barriers to care, and appropriate resources.
• Ability to work effectively with diverse patient populations experiencing a variety of medical, financial, insurance, medication access, environmental, and psychosocial needs.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational, analytical, documentation, and follow-through skills.
• Demonstrated ability to work independently, exercise sound judgment, solve problems, and prioritize competing demands.
• Knowledge of community resources and ability to assist patients and families in navigating complex healthcare and support systems.
• Proficiency with Microsoft Office applications, including Word, Excel, and Access, or similar database and tracking tools.
• Comfort using electronic systems for documentation, tracking, communication, and resource coordination.

Desired Qualifications

• Knowledge of healthcare systems and patient care operations.
• Familiarity with hospital billing procedures and financial assistance processes.
• Understanding of healthcare insurance programs, medication assistance programs, community resources, eligibility criteria, and application processes.
• Experience helping patients navigate complex healthcare, financial, insurance, medication access, and community resource systems.
• Demonstrated interpersonal skills and ability to establish rapport with patients, families, clinical teams, and community partners.
• Strong critical thinking, assessment, and problem-solving skills.
• Experience communicating effectively and compassionately with diverse patient populations.
• Experience working in an academic medical center, hospital, clinic, social work, care coordination, patient navigation, or assistance program setting.
• Experience with electronic medical records, databases, spreadsheets, or tracking systems.