SOCIAL SERVICES MANAGER
Job Summary
The Social Services Manager oversees the administration, coordination, and delivery of social service programs within the State of Arkansas. This position plays a critical role in ensuring compliance with state and federal regulations, improving service delivery, and leading a team of social service professionals.
Primary Responsibilities
Oversee the implementation, coordination, and evaluation of social service programs.
Ensure compliance with Arkansas state policies, federal regulations, and agency procedures.
Develop and implement program policies, service standards, and best practices.
Assess community needs and adjust service offerings to improve effectiveness.
Monitor program budgets, resources, and performance metrics to optimize service delivery.
Supervise, mentor, and provide professional development opportunities for social service staff.
Conduct performance evaluations, training, and coaching for employees.
Develop strategies to improve staff retention, morale, and engagement.
Ensure that staff members have the resources and support necessary to serve clients effectively.
Provide guidance on complex and high-risk cases, ensuring proper intervention strategies.
Oversee case review processes to maintain high service quality.
Establish quality assurance protocols to track program outcomes and compliance.
Implement data-driven decision-making to enhance service effectiveness and efficiency.
Collaborate with community organizations, healthcare providers, legal entities, and other agencies to enhance service coordination.
Represent the agency in community meetings, stakeholder discussions, and interagency task forces.
Advocate for policy changes and funding to improve service accessibility.
Lead outreach efforts to educate the public on available programs and resources.
Develop and implement emergency response protocols for high-risk cases.
Assist in conflict resolution and problem-solving within social service teams and community partners.
Provide leadership during crisis situations, natural disasters, or public health emergencies that impact social service delivery.
Knowledge and Skills
Program management and service delivery oversight
Regulatory compliance with Arkansas and federal social service laws
Budget management and resource allocation
Crisis intervention and risk assessment
Data analysis for performance tracking and program evaluation
Policy development and implementation
Required Qualifications
Five years of experience in human services programs or public service work
At least three years of supervisory or leadership experience
Background check and child/adult maltreatment registry check required
No certifications or licenses required
Other Job Related Education and/or Experience
May be substituted for all or part of these basic requirements, except for certification or license requirements, upon approval of the Qualifications Review Committee.