Social Services Manager

About the role

The Economic Services Division of DCR administers federal and state-mandated programs for eligible families. ESD administers programs including Food & Nutrition Services, Work First Family Assistance, Work First Employment Services, Medicaid for Family & Children, Adult Medicaid, Energy Assistance, and Emergency Assistance programs.

Responsibilities

• Provide oversight of the Family and Children’s Medicaid program by using internal and external data to develop, implement, and evaluate strategies that improve program performance and ensure effective delivery of services.
• Manage and evaluate assigned staff; process and resolve employee concerns and problems; direct work; coach, counsel, and mentor staff; complete employee performance appraisals; conduct interviews and make hiring recommendations.
• Develop procedures to meet department or program goals, ensuring adherence to regulatory guidelines.
• Review information with teams or staff members to provide guidance and direction in the delivery of services.
• Establish performance objectives, conducts periodic reviews and monitors progress.
• Monitor budget activities and adjust expenditures and make recommendations as appropriate.
• Review and audit staff cases and workloads to prioritize duties and referrals for new cases.
• Provide consultation to staff in complex case situations, acute emergencies, or cases which require a high level decision.
• Complete monthly and quarterly program reports; review and analyze reports and statistics for continuous awareness of program operation.
• Develop program goals, objectives, and strategies to provide direct assistance to customers.
• Identify information and resources necessary to assess community needs.
• Plan and assign responsibility for staff orientation and development.
• May be required to staff shelters in the event of a disaster.

Requirements

• Minimum of six years of experience in area of assignment, including one year of supervisory experience or completion of an approved supervisory training program.
• Bachelor's Degree in Human Services or related field. Combination of relevant education and relevant experience accepted: Yes.
• Previous Family and Children’s Medicaid experience.
• Previous leadership or management experience.
• Current knowledge and experience with NC FAST.
• Experience with Sharepoint and Excel.

Qualifications

• Requires a valid North Carolina or South Carolina Driver's License.
• Requires County Driving Privileges.

Skills and Abilities

• Knowledge of General social work principles and available resources.
• Social services procedures, practices and methods.
• Social services related federal, state and local laws, rules and regulations relating to provision of public assistance, and social welfare.
• Case management methods and techniques.
• Services offered by the county and other local public and private community based service agencies.
• Developing trends and best practices in the specific program area.
• Supervising and evaluating employees.
• Prioritizing and assigning work.
• Managing and executing multiple tasks.
• Maintaining various confidential records.
• Evaluating records to ensure accreditation standards are met.
• Exercising judgment and discretion.
• Resolving conflict and crisis intervention.
• Achieving and maintaining effective relationships with clients, other professionals and the general public.
• Preparing correspondence and comprehensive reports.
• Working in a dynamic environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs.
• Working nights and/or weekends for positions in certain departments.

Knowledge, Skills and Abilities

• Knowledge of General social work principles and available resources.
• Social services procedures, practices and methods.
• Social services related federal, state and local laws, rules and regulations relating to provision of public assistance, and social welfare.
• Case management methods and techniques.
• Services offered by the county and other local public and private community based service agencies.
• Developing trends and best practices in the specific program area.
• Supervising and evaluating employees.
• Prioritizing and assigning work.
• Managing and executing multiple tasks.
• Maintaining various confidential records.
• Evaluating records to ensure accreditation standards are met.
• Exercising judgment and discretion.
• Resolving conflict and crisis intervention.
• Achieving and maintaining effective relationships with clients, other professionals and the general public.
• Preparing correspondence and comprehensive reports.
• Working in a dynamic environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs.
• Working nights and/or weekends for positions in certain departments.

Benefits

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Pay

Salary Range: $95,409.00 - $120,000.00. This is an exempt (salaried) position. Please note: pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

Schedule

Position requires working 5 days a week in a fast-paced environment.

Location

Location: 301 Billingsley Road Charlotte, NC 28211