Account Manager

Sheer Logistics is a leading logistics services provider, with a focus on transparency and value, providing clients with a comprehensive offering of technology enabled supply chain and logistics solutions including managed transportation, multi-modal brokerage, consulting, and other complimentary services. Our mission is to build trusting relationships that consistently deliver extraordinary results to employees, shippers, carriers and suppliers. Transparency is our foundation, because having complete information allows clients to make better decisions. It saves time, it’s better for business, it’s better for people, and ultimately, it’s better for the long-term relationships we cultivate. Position Summary We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, and develop new business from existing clients. The Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams to improve the entire customer experience. Essential Functions Build and develop relationships with customers to ensure continued partnershipCommunicate shipment updates proactively and accurately ensuring a customer centric approach.Analyze customer inquiries and provide quality and timely insights and updates to your customersProactively identify opportunities to improve operational efficiencyRespond to customers with a sense of urgency to provide an excellent customer experienceRecognize opportunities and leverage automation to take action and promote valueCall on dormant customers to reestablish contact and generate demandLeverage technology platform to generate reports, analyze load data and exceed customer expectationsDrive profitably through effectively managing sales plan execution, supplier relationship management, A/R and A/P, claims, etc.Collaborate internally with Finance, Operations, and Supply Chain Education And/or Experience High School Diploma or GED equivalentBA/BS degree or equivalent experience preferred2+ years previous Logistics Account Management experience2+ years Industry experience account managing SaaS and/or TMS accountsPrevious Customer Engagement Experience Knowledge, Skills And Abilities Excellent listening, negotiation and presentation abilitiesStrong verbal and written communication skillsAbility to multitask and juggle several responsibilities simultaneouslyExcellent organizational skills and attention to detailExceptional analytical skills for analyzing client dataSatisfactory problem-solving skills to help resolve customer complaints or needsUp-to-date understanding of the industry’s consumer behaviorStrong customer service and interpersonal skills for dealing with different types of customers and clients Compensation Salary Range: 55k-62k Bonus Eligibility: Up to 10% of annual salary Work Location: Hybrid (Sheer’s St. Louis office); Tuesday - Thursday in office. Working Conditions And Physical Demands Sedentary inside office work with limited exposure to weather conditions. Benefits – FT Positions Medical, Dental, and Vision CoverageHRA and FSA401K retirement planVacation and Sick time, paid holidaysShort and Long-Term Disability IncomeTerm Life and AD&D InsuranceEmployee Assistance Program