Social Security Disability Case Manager (Paralegal)

Responsibilities

• Field incoming phone calls from current and prospective clients.
• Use our lead management and case management system to identify current and potential clients and to transfer their calls to the appropriate team member.
• Scan incoming mail into client files
• Prepare outgoing mail
• Schedule appointments for our new clients using our scheduling software.
• Act as the point of contact for clients.
• Educate clients on the application and appeals process.
• Keep clients updated on the status of their cases.
• Communicate with the Social Security Administration to facilitate the processing of disability claims.
• Send, receive, and follow up on paperwork sent to the Social Security Administration and clients.
• Obtain client medical records from medical providers and submit them to the Social Security Administration. Use our Case Management Software to perform all tasks and document all actions taken in a case.
• Remind current and potential clients that they are Loved.
• Listen to potential clients’ stories as if you were right there with them.
• Protect personal information as you would your own, maintaining the utmost level of privacy.
• Constantly seek to improve your position by creating efficiency and implementing new ideas.
• Show up to work with the understanding that you are the voice of Ascend Disability, and when we have long-completed services for clients, they will still remember your voice.

Qualifications

• Experience in handling Social Security Disability claims
• Iron-clad integrity
• An unrelenting drive to obtain results
• A deep desire to help others
• A commitment to operational efficiency and excellence
• Stability and poise under pressure

Pay

• $19/hour to $21/hour based on experience

Benefits

• Equal opportunity employer
• No discrimination based on race, creed, color, national origin, or sex
• Discriminates against arrogant, mean-spirited, hateful, rude, self-centered, condescending, inconsiderate, intolerant, greedy individuals