Social Media Manager

About the role

EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first—and only—agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions, and data analytics services for clients. We embrace diversity in backgrounds and experiences, aiming to improve patient lives around the world.

The Manager, Social Media will lead development and tactical initiatives, serving as social media counsel to account staff and external clients in collaboration with the social team lead. This role involves managing workloads, conducting social listening and influencer research, deriving insights from data, and presenting findings to internal teams and clients. The ideal candidate will display a deep understanding of the broader digital ecosystem and cross-collaborate with other subject matter experts.

Responsibilities

• Serve as social media counsel to account staff and clients in collaboration with the social team lead.
• Manage workload across multiple projects for self and junior staff, taking the lead on complex initiatives.
• Conduct social listening and influencer research, derive insights from data, and present findings to internal teams and clients.
• Display a deep understanding of the broader digital ecosystem and cross-collaborate with other subject matter experts.
• Educate peers and clients on social media best practices, trends, and technologies.
• Act as the primary subject matter expert and project owner for social media, helping clients achieve marketing objectives within the pharmaceutical industry.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• Perform all other duties as assigned.

Requirements

• Bachelor’s degree (or equivalent education plus professional experience) required.
• Approximately 4-7 years of related agency or business experience.
• High familiarity with and personal use of social media, third-party management tools, and social listening platforms.
• Ability to locate and manage influencers, derive insights, and take actionable next steps from social listening data and platform performance.
• Understand the role paid social plays in an owned social strategy.
• Strong multi-tasking, problem-solving skills, and ability to work in a team environment with occasional delegation to junior staff.
• Strong client relationship skills and a knack for maximizing organic growth opportunities within current workload.
• Excellent communication skills to write about, explain, and present social media tactics and concepts in a highly regulated environment.
• Proven ability to manage projects independently and collaboratively to successful completion.
• Understand and lead social media performance analytics.
• Pharmaceutical/healthcare experience and experience with coordinating influencer programs are a plus.
• Periodic travel required.

Cultural Beliefs

• Patient Minded: I act with the patient’s best interest in mind.
• Client Delight: I own every client experience and its impact on results.
• Take Action: I am empowered and empower others to act now.
• Grow Talent: I own my development and invest in the development of others.
• Win Together: I passionately connect with anyone, anywhere, anytime to achieve results.
• Communication Matters: I speak up to create transparent, thoughtful, and timely dialogue.
• Embrace Diversity: I create an environment of awareness and respect.
• Always Innovate: I am bold and creative in everything I do.

Pay

If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).

Benefits

More information about EVERSANA’s benefits package can be found at eversana.com/careers.