Social Media Content Moderator

About the role

Supporting: Content Moderation

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands.

How You'll Make An Impact

• Review content (Video, Image, and Text)
• Conduct quality control, ensuring the content complies with local policies and regulations
• Interpret and apply complex policies and guidelines to content
• Review the reported content within agreed turnaround times and standards of quality
• Escalate issues outside of the company policy

Required

• High school diploma or GED
• Strong computer navigational skills
• Become and remain knowledgeable about online community standards
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Ability to handle viewing graphic and potentially disturbing content
• Ability to react quickly and effectively with high attention to detail and fast learning ability
• Review the reported content within agreed turnaround times and standards of quality
• High level engagement
• Possess a high level of professionalism
• Good understanding of social media pop culture
• Proven experience in overcoming unexpected difficulties and using logical problem-solving skills

For Internal Candidates

• Must not be on any corrective action or performance plans
• Must have held your current position for 6+ months
• Must have relevant industry/program experience

Location Note

We're currently hiring for this position in Tulsa, Oklahoma.

What We Offer

• Health, dental, and vision coverage with HSA options
• Paid time off
• Flexible pay options: daily or weekly pay
• 401(k) retirement plan
• Leadership development programs designed to support career growth and advancement
• Professional and personal development through open-access courses via Alorica Academy
• Paid training and tuition reimbursement
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
• Employee assistance program for personal and professional support
• Additional voluntary benefits to meet your individual needs
• Complimentary coffee and snack bar
• Free gym access
• 24/7 onsite security
• Free parking
• Dedicated yoga room
• Employee wellness program
• ATM and banking access onsite
• Designated smoking area
• Breakroom with shuffleboard, air hockey, and more

Our Values

• Bold – We challenge conventions and take smart risks
• Relentless – We deliver results, no matter what it takes
• Connected – We work as One Alorica because we're stronger together
• True – We show up as our authentic selves, every single day
• Ready to Join Us? If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.

Disclaimer

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification. #AloricaJobs #CallCenter #AloricaTulsa