Social Media Content Moderator - Onsite

Role Overview

As a Social Media Content Moderator, you will be responsible for reviewing user-generated content on a digital platform to ensure compliance with community guidelines. Your duties include examining graphic images, videos, and written content, escalating violations, and maintaining a positive user experience.

Key Responsibilities

• Review and classify content to meet community standards
• Investigate and resolve complex content issues within established standards
• Participate in regular training to stay updated on policies and procedures
• Handle sensitive, traumatic, or offensive content with professionalism
• Provide insights for process and policy improvements
• Ensure confidentiality and secure handling of user information
• Stay informed about operational updates and community standards

Qualifications & Skills

• On-site work capability; no remote option
• Ability to work overnight and weekends
• Experience with internet and social media platforms
• Comfort with reviewing explicit or sensitive content
• High School Diploma or equivalent; 6+ months customer service experience
• Typing speed of at least 25 WPM
• Proficiency with Windows-based systems and desktop computers
• Strong attention to detail, communication, and organizational skills
• Ability to work under pressure with emotional intelligence
• Open-mindedness towards feedback and evolving policies

Preferred Attributes

• Experience in social media monitoring
• Consistent work history
• Excellent oral and written communication skills