Social Media Content Moderator - Onsite

About the role

This on-site position involves moderating user-generated content on a platform to ensure compliance with community guidelines, including reviewing graphic images, videos, and written content. The role is essential in fostering a positive social experience for users.

Responsibilities

• Reviewing, classifying, and escalating sensitive or inappropriate content according to client parameters
• Ensuring content meets community standards and quality benchmarks
• Participating in training to stay updated on policies and procedures
• Investigating complex content issues within established turnaround times
• Maintaining confidentiality and handling sensitive information securely
• Providing insights for process and policy improvements

Qualifications

• Ability to work on-site, including overnights and weekends
• Experience navigating internet and social media platforms
• Comfort reviewing explicit or traumatic content
• High school diploma or equivalent; 6+ months customer service experience
• Proficiency typing at least 25 WPM and familiarity with Windows systems
• Attention to detail, strong organizational, and communication skills
• Predictable attendance and open-mindedness to feedback

Key Attributes

• Process excellence
• Collaboration
• Emotional intelligence
• Critical thinking
• Solution-oriented mindset

Preferred experience

• Social media monitoring
• Strong communication skills