Social Media Content Moderator - Onsite
RoShay Services · Port St Lucie, FL · 2 wk ago
ManagementFull-time
About the role
Social Media Content Moderator responsible for reviewing user-generated content to ensure adherence to community guidelines, handling sensitive and potentially offensive material, and escalating violations.
Responsibilities
- Evaluate and classify content
- Participate in training
- Investigate complex issues
- Maintain confidentiality
- Provide process improvements
Qualifications
- High School diploma or equivalent
- 6+ months customer service experience
- Ability to work on-site
- Reliable attendance
- Proficiency with desktop systems
- Strong attention to detail
Preferred skills
- Social media monitoring experience
- Effective communication
- Organizational and critical thinking abilities
- Openness to feedback
Additional requirements
- Ability to work overnight and weekends
- Type at least 25 WPM
- Navigate internet platforms comfortably
- Experience in handling explicit or sensitive content is advantageous
Key competencies
- Process adherence
- Collaboration
- Communication
- Organizational skills
- Emotional intelligence
- Open-mindedness
- Critical thinking
- Solution-oriented mindset
Benefits
- Health coverage
- Mental health resources
- Financial planning tools
- Opportunities for career growth