Content Moderator

Location: On-site. Employment Type: Full-Time.

About the role

The Content Moderator plays a critical role in ensuring that user-generated material on digital platforms complies with company policies, legal regulations, and community standards. This role maintains a safe, respectful, and appropriate online environment, protecting user experience and brand integrity by preventing harmful, offensive, or illegal content.

Responsibilities

• Analyze user-generated posts, comments, images, and videos; apply moderation guidelines to approve, reject, or report content.
• Ensure strict adherence to platform guidelines and legal regulations while identifying policy violation trends.
• Professionally manage graphic or potentially disturbing material and adhere strictly to escalation protocols for critical cases.
• Partner with cross-functional support, legal, and security teams to resolve complex issues and provide feedback on moderation policies.
• Use AI-powered software, filters, and moderation technology; report tool issues and suggest process improvements.
• Track content trends, generate activity reports, and monitor moderation performance metrics.
• Respond quickly to viral negative content or misinformation campaigns and contribute to mitigation strategies.

Requirements

Required Qualifications

• Experience: At least 6 months in Call Center, Content Moderation, Customer Service, Back Office, Administrative Support, or Social Media Management.
• Work Availability: Ability to work ON-SITE full-time shifts (24/7 operational coverage including nights, weekends, and holidays).
• Language Proficiency: B2 level proficiency in English (reading, writing, speaking, listening).
• Soft Skills: Strong interpersonal and communication skills, empathy, and high cultural/social awareness of the US region.

Preferred Qualifications

• Job Experience: At least 6 months of experience in content moderation, customer support, back-office/admin support, or social media management.
• Technological Proficiency: Familiarity with social media platforms, CRM/CMS software, communication platforms, and AI-powered moderation tools.

Skills

• Resilience & Self-Awareness: Thrives under pressure, manages stress effectively in high-stakes scenarios, regulates emotional responses, and maintains composure when facing distressing content.
• Decision Quality & Managing Ambiguity: Makes sound, fair, and objective decisions quickly using available guidelines; operates effectively even in uncertain situations.
• Cultural Awareness & Diversity: Embraces diversity, respects regional cultural/political nuances, and ensures assessments are impartial and bias-free.
• Adaptability & Collaboration: Adapts smoothly to changing tools and workflows while communicating effectively within cross-functional teams.

Benefits

TaskUs offers a comprehensive, global psychological health and safety program grounded in neuroscience and clinical psychology to protect mental well-being.

• Exposure Awareness: Content moderators will be exposed to graphic and potentially disturbing user-generated material (such as child exploitation, gang violence, animal abuse, hate speech, or explicit content).
• Support Framework: You will have 24/7 access to our dedicated Wellness & Resiliency Team, including on-site counselors, coaching sessions, and skills groups.
• Mandatory Programs: Attendance in Resiliency Training and ongoing wellness coaching sessions is required to support job adjustment and mental health.

Pay

$23/hr

Schedule

Ability to work ON-SITE full-time shifts (24/7 operational coverage including nights, weekends, and holidays).