Content moderator - EdTech

About the role

As a member of the Securly On-Call team (formerly Securly 24), you are the critical human intelligence that powers our safety mission. Reporting to the Director of Student Safety, you play a vital role in reviewing online activity recognized and “flagged” by Securly’s AI as potentially harmful to students. You will work in tandem with our award-winning technology to perform thorough risk assessments, distinguishing between curiosity and crisis, and executing critical communication protocols to alert school safety teams. This is a high-impact, remote-first role requiring a mission-driven mindset to support student well-being in real-time.

Location: 100% fully Remote (candidates must live in US or UK). Shift Hours: Monday–Friday 7 am–3 pm Central US Time (some flexibility possible).

Impact of the Securly On-Call Team

• Life-Saving Response: Analysts notify school personnel of extreme risk situations—including potential self-harm, suicide, or violence—within 5 minutes or less.
• Beyond the AI: Conduct deep-dive analyses of student activity history to provide schools with the critical context needed for effective, life-saving interventions.
• 24/7 Protection: Safety never sleeps. The team provides a watchful eye whenever schools need us most, whether during the school day, after hours, or 24/7/365.

About Securly

Securly is the market leader in AI-powered student wellness and safety solutions, protecting over 20 million students across 20,000+ schools worldwide. Our technology has analyzed over 10 billion activities to help keep students safe, secure, and ready to learn. We operate with the scale of a tech giant and the agility of a startup, combining innovation, data, and compassion to solve real problems.

Impact & Recognition

• 2,000+ student lives saved.
• Named to the 2026 GSV 150, honoring the world’s top 150 companies driving growth and innovation in digital learning.
• Repeatedly recognized as a Top Place to Work and for EdTech Product of the Year.
• Named to TIME’s World’s Top EdTech Companies of 2026.

Culture of Engagement

At Securly, culture is our foundation. We are a fully remote, people-first organization built on trust and accountability. Our engagement data far exceeds global benchmarks:

• 82% employee engagement (vs. 73% global).
• 94% of employees are proud to work for Securly (vs. 81% global).
• 91% rate manager effectiveness as high (vs. 77% global).

Key Expectations in First 12 Months

• High-Impact AI Support: Support Securly’s student safety AI suite by accurately reviewing and categorizing potentially harmful online activity.
• Safety Protocol Mastery: Execute complex communication processes with the Student Safety Group to proactively prevent harm and promote student well-being.
• Queue & Metric Excellence: Maintain consistent ownership of the online alert queue, meeting rigorous goals for response time, documentation accuracy, and resolution quality.

Development Milestones

• 30 Days: Complete comprehensive training on Securly’s AI safety suite, emergency communication protocols, and internal support software.
• 60 Days: Independently manage the live alert queue while maintaining high accuracy in identifying harmful vs. non-harmful content.
• 90 Days: Master all emergency escalation workflows; independently manage communications with school districts via email and phone.
• 6 Months: Identify recurring student behavior patterns or emerging digital trends and contribute improvements to internal safety documentation.
• 12 Months: Serve as a trusted subject matter expert; consistently meet or exceed expectations and provide insights to evolve safety technology.

Responsibilities

• Incident Analysis: Review potentially harmful online activity flagged by AI and decide on appropriate intervention levels.
• Crisis Response & Communication: Manage emergency protocols and communicate with school districts via email or phone to prevent harm.
• Operational Queue Management: Actively monitor the real-time online queue to ensure no critical incident is missed.
• Data & Documentation: Maintain meticulous records in support software, detailing investigative steps and outcomes for all incidents.

Qualifications & Skills

• Applying Domain Expertise: Leverage a background in education, psychology, or law enforcement to accurately distinguish between typical student behavior and high-stakes crisis indicators.
• Executing Under Pressure: Draw upon past crisis intervention or counseling experience to execute immediate, high-pressure communication protocols during extreme-risk incidents.
• Analytical Endurance: Maintain high-level concentration to manage a continuous real-time queue, ensuring all critical alerts are documented and escalated within the required 5‑minute window.
• Translating Culture: Regularly interpret social media trends and pop culture slang to provide schools with the critical context needed for effective safety interventions.
• Bilingual Intervention: Utilize bilingual proficiency to conduct real-time safety assessments and communications when needed.

Why Join Securly

• Direct Mission Impact: Join the GSV 150–recognized team that is the direct “human intelligence” behind student life-saving interventions.
• Industry-Leading Technology: Work with the most innovative, AI-powered safety suite trusted by 20,000+ districts worldwide.
• Remote-First, People-First: Thrive in a trust-based culture with high engagement and 91% manager effectiveness ratings.
• Professional Mastery: Build deep expertise in digital student safety and crisis management within a supportive, mission-driven team.

Benefits

• Work-Life Balance: Remote-first work culture with Unlimited Vacation (Flex Time), 13 paid holidays, and a full week of paid holiday break around Christmas and New Year.
• Parental & Family Support: 12 weeks of fully paid parental leave for birth, adoption, or fostering.
• Health & Well-being: Company-sponsored medical, dental, and vision benefits, comprehensive EAP, and unlimited free access to well-being and mental health resources.
• Financial Security: 401(k) plan with employer match and tax-advantaged spending accounts (HSA/FSA).
• Professional Growth: $1,000 annual stipend for professional development to support continuous learning.
• Perks: Exclusive access to the PerkSpend discount platform for savings on travel, electronics, gym memberships, and more. Enjoy a culture recognized as a Top Place to Work for 3+ years running.