Content Moderator - Contract

Location: Remote, UK or US

Rate: $25 per hour or £18 per hour

Working pattern: 40 hours per week, worked across 5 days, covering either 8am to 4pm ET or 1pm to 9pm ET

About Us

Duel is a SaaS company on a mission to make Brand Advocacy the industry standard philosophy for building brilliant retail brands. It was founded by world record-breaking adventurer and former brand ambassador Paul Archer. We exist to show that companies built for advocacy can change the world. In today's hyper-connected world, where social media is now twice the size of all other media channels combined and entirely user-generated, the most successful brands are the ones investing in people and in community, not in ads. The Duel Brand Advocacy Solution allows enterprise brands to do just that.

We have onboarded over 60 influential brands such as Abercrombie & Fitch, Charlotte Tilbury, Spanx, Victoria's Secret, LUSH, and Elemis. Duel's team works from hubs in New York City, London, and Bristol. Our team of 60+ is composed of psychologists, brand experts, and community builders, combining cutting-edge brand expertise with seasoned SaaS experience. Backed by top VCs, Duel recently announced a $16 million Series A, which is accelerating our growth in the US from our base in New York and bringing our AI-driven product vision to life, giving brands what they need to grow through thousands of advocates, customers, creators, and brand ambassadors.

About the Role

The Content Moderator is responsible for reviewing advocate applications, content submissions, and programme activity to ensure every moderation decision aligns with each brand's guidelines. By making accurate, consistent, and timely decisions, you'll help protect brand safety, maintain programme quality, and keep advocacy programmes moving efficiently.

Responsibilities

• Review advocate applications against brand-specific acceptance criteria.
• Review task and content submissions to ensure they meet campaign requirements and brand guidelines.
• Approve, reject, or escalate submissions using documented moderation criteria.
• Identify fraudulent, duplicate, spam, or policy-violating activity.
• Escalate high-risk or unclear cases to the Programme Manager.
• Maintain accurate moderation records and decision logs.
• Meet agreed service levels for application and content review.
• Identify recurring trends or edge cases that could improve moderation guidance.

Requirements

• Strong judgement and a track record of making consistent, accurate decisions.
• The ability to work efficiently and deliver to specific turnaround times that keep programmes moving.
• A keen eye for detail, with the ability to interpret and apply brand guidelines fairly and consistently.
• Confidence identifying when something needs further review and providing clear, well-documented escalations.
• A commitment to maintaining accurate, high-quality records that support audits, reporting, and continuous improvement.
• Strong attention to detail, even when working through high volumes of content.
• The ability to balance speed, quality, and consistency without compromising moderation standards.
• Clear communication skills and the confidence to flag ambiguity, emerging issues, or recurring patterns when you spot them.

Benefits

• 401(k) match up to 2%.
• Healthcare benefits, with 100% of employee-only premiums covered by Duel.
• $350 toward your work-from-home setup.
• A company MacBook to work from.
• 25 days of PTO per year (prorated), in addition to selected observed public holidays and our end-of-year break, plus an unlimited flexible holiday policy that lets you take additional time off as needed, subject to approval and business needs.
• NEST pension scheme: Duel contributes 3%, and you can contribute up to 5%.
• 28 days of statutory holiday per year (pro-rated), plus UK bank holidays, plus an unlimited flexible holiday policy that lets you take additional time off as needed, subject to approval and business needs.
• Parental leave: 4 weeks at full salary in your first two years, rising to 8 weeks at full salary after two years. Paid on top of any statutory entitlement, not instead of it. Take it any time within your child's first year. Come back at a pace that works, with support for a phased return or remote arrangement wherever the business allows.
• Two additional days of leave for volunteering.
• A personal development budget and support.
• Fitness, wellbeing, and growth contributions.

Culture

We're building a remarkable company with remarkable people. Advocacy is our north star, for our customers and for the people who work here. We're a high-trust, tight-ship team, full of Bloody Brilliant & Utterly Lovely people doing their best work together. We value trust and freedom above all else, combined with deep ownership, execution, and candor. Our people hold real equity in Duel, and we take that ownership seriously.

We're a B-Corp because we believe the best businesses are built by caring for people and the planet. That's not a constraint. It's our competitive advantage.

We do much of our best work together in person, which is why we hire people within commuting distance of our offices. We also recognize the value of deep, focused work at home. We are Hybrid First, a hybrid philosophy that gives you freedom and flexibility. You decide how you work best, as long as it's not at the expense of others. Our US team works from Duel's New York City hub in Manhattan. Our UK team works from Bloomsbury House in London, and we also have a smaller hub in Bristol. Hybrid roles ask you to be in the office 3 days per week for the collaborative work that's harder to do apart, with the flexibility to work from home the rest of the time.