SOCIAL COUNSELOR SUPERVISOR - 08182026-80096

Location: Jackson, TN – Department of Health, Madison County (West Tennessee Regional Office). This position requires a criminal background check.

Qualifications

Education and Experience:

• Bachelor’s degree in social or behavioral science from an accredited college or university, plus three years of full-time professional social or human services counseling work; or
• Three years of full-time professional social or human services counseling experience with the State of Tennessee.

Additional qualifying graduate coursework in social work may substitute for up to two years of the required experience on a year-for-year basis.

Necessary Special Qualifications

• Complete a criminal history disclosure form as directed by the appointing authority.
• Agree to release all criminal history records to the appointing authority.
• Provide a fingerprint sample for a TBI criminal history records check.
• Submit to a review of status on the Department of Health’s vulnerable persons registry.

Overview

Under general supervision, performs professional social counseling work of average difficulty and supervisory work of routine difficulty. Responsible for supervising subordinates providing professional social counseling services.

Responsibilities

• Direct, train, assign, supervise, and evaluate the work of subordinate employees according to policy.
• Supervise and participate in the preparation and maintenance of reports related to assigned program.
• Assess the quality of services based on identified needs and appropriateness of referrals.
• Monitor program activities to ensure goals are met; conduct periodic home visits to observe interactions with external customers.
• Provide guidance and advice to improve efficiency and quality of program operations and services.
• Perform liaison work and communicate effectively with other departments, governmental entities, and internal/external customers to explain programs and obtain desired actions.
• Maintain contact with related program staff to coordinate efforts.
• Handle complaints and resolve conflicts from external and internal customers.
• Discuss difficult cases with subordinates or supervisors to assist in problem solving.

Competencies (KSA’s)

• Courage
• Builds Effective Teams
• Decision Quality
• Interpersonal Savvy
• Instills Trust
• Knowledge of Administration and Management, Law and Government, Personnel and Human Resources, Psychology, Customer and Personal Service
• Active Learning and Listening
• Critical Thinking and Monitoring
• Social Perceptiveness
• Coordination Abilities
• Deductive Reasoning
• Oral Comprehension & Expression
• Written Comprehension & Expression
• Speech Clarity & Recognition
• Problem Sensitivity

Tools & Equipment

• Computers
• Phones
• Printer/Scanner/Copier/Fax Machine
• Calculator
• Personal Vehicle

Driver Requirements

• A valid driver’s license.
• No record of the following violations in the past five years:
  • Driving under the influence (DUI)
  • Reckless driving
  • License suspension for moving violations
  • More than 4 moving violations

Agencies may allow exceptions based on other factors.

Pay

Monthly: $4,057.00 – $5,078.00
Annual: $48,684.00 – $60,936.00

Schedule

Full-Time