Snap Operations Program Specialist

About the role

The Economic Assistance division is seeking a SNAP Operations Program Specialist that will be Remote in North Dakota.

Responsibilities

• Support North Dakotans by helping ensure SNAP benefits are delivered accurately, efficiently, and in compliance with state and federal requirements.
• Collaborate with vendors, community partners, and internal stakeholders to administer SNAP Electronic Benefit Transfer (EBT) programs while interpreting and applying complex laws, regulations, and policies.
• Develop, implement, and monitor SNAP program initiatives that improve services and strengthen program operations.
• Administer SNAP programs, including EBT, Summer EBT (S-EBT), Disaster SNAP (D-SNAP), Treasury Offset Program (TOP), and the SNAP Employment and Training (E&T) program by reconciling files, processing claims, and ensuring program requirements are met.
• Monitor daily referrals, participation, compliance standards, provider coordination, and communication with vendors and stakeholders to help ensure services are delivered accurately and efficiently.
• Partner with the SNAP Employment and Training (E&T) team to support participants as they build employment skills while maintaining access to the food assistance they need.

Requirements

• High school diploma or equivalent (GED) and six years of experience in interpreting and applying state and federal regulations, customer service, project coordination, analyzing program data, preparing reports, identifying trends, and providing technical assistance or training to staff or partner agencies.
• Associate’s degree in business administration, public health, social work, psychology or similar degree and four years of experience in interpreting and applying state and federal regulations, customer service, project coordination, analyzing program data, preparing reports, identifying trends, and providing technical assistance or training to staff or partner agencies.
• Bachelor’s degree in business administration, public health, social work, psychology or similar degree and two years’ experience in interpreting and applying state and federal regulations, customer service, project coordination, analyzing program data, preparing reports, identifying trends, and providing technical assistance or training to staff or partner agencies.

Qualifications

• Highly organized and able to manage multiple priorities while adapting to changing demands without losing focus on accuracy or attention to detail.
• Maintain detailed records, ensure timely and accurate reporting, and support compliance with state and federal program requirements.
• Confident in interpreting and applying complex state and federal laws, regulations, and policies while communicating information clearly and effectively with a wide variety of stakeholders.
• Proficient in Microsoft Excel and other Microsoft Office applications and able to quickly learn and utilize new systems and technology used to administer SNAP programs.

Benefits

Location: ND HHS utilizes a blended workplace model. This position may work from home anywhere in North Dakota with the ability and willingness to work during regular business hours.

Schedule

Location: ND HHS utilizes a blended workplace model. This position may work from home anywhere in North Dakota with the ability and willingness to work during regular business hours.

Pay

To view pay information, please refer to the Total Rewards section.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards

The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.

Application Procedures

Your resume must clearly show the months and years of employment for each position listed. This information is required to accurately calculate your qualifying experience and determine whether you meet the minimum qualifications of the position. Resumes that do not include sufficient employment date may not be able to be fully evaluated.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.