Operations Specialist

Primary Responsibilities

• Perform quality reviews of inspection files prior to client delivery.
• Review reports, photographs, diagrams, measurements, and inspection documentation for accuracy and completeness.
• Verify compliance with client-specific requirements, templates, and service standards.
• Identify deficiencies, inconsistencies, and missing information requiring correction.
• Communicate quality findings and required revisions to inspectors.
• Maintain quality audit documentation and tracking metrics.
• Monitor trends and recurring quality concerns and recommend corrective actions.
• Aid in development and maintenance of quality standards and procedures.
• Review and provide oversight on inspections completed by newly onboarded inspectors.
• Provide coaching, guidance, and constructive feedback to improve inspection quality and consistency.
• Absorb and train new inspectors on Scopemate processes and expectations.
• Conduct quality calibration sessions and training meetings.
• Support ongoing professional development of field inspectors.
• Serve as a resource for inspectors regarding inspection procedures, documentation standards, and field best practices.
• Answer questions related to property damage identification, inspection methodologies, and reporting requirements.
• Provide guidance on proper photo documentation, measurements, and inspection notes.
• Assist inspectors with troubleshooting mobile applications, inspection technology, and workflow processes.
• Maintain expertise on client requirements and inspection standards.
• Provide operational support to the Scopemate Team Lead.
• Assist with claim assignment and dispatch activities during peak volume periods or staffing shortages.
• Help resolve inspector scheduling, service, and communication issues.
• Assist in addressing client questions, concerns, and escalations.
• Escalate significant quality or operational concerns to leadership.
• Participate in special projects as assigned.
• Support cross-departmental support as required.

Required Qualifications

• Minimum three years of property insurance claims experience.
• Prior experience as a property field adjuster strongly preferred.
• Strong understanding of residential construction and property damage assessment.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to effectively coach, mentor, and develop others.
• Strong attention to detail and commitment to quality.
• Proficiency with mobile applications, cloud-based systems, and technology platforms.
• Ability to work independently while managing multiple priorities.

Preferred Qualifications

• Previous quality assurance, auditing, or file review experience.
• Experience training or mentoring adjusters, inspectors, or claims professionals.
• Knowledge of roofing systems, exterior damage assessment, and storm-related losses.
• Familiarity with inspection reporting platforms and measurement technologies.
• Experience with Cotality/Symbility and related claims software.
• Industry designations such as AIC, CPCU, HAAG, or similar certifications.