Operations Specialist

About the role

You'll be part of the Patient Operations team, the operational backbone of Medmo. This team works across patients, providers, imaging centers, Product, and Engineering to solve problems, improve workflows, and continuously raise the bar on operational excellence.

This is much more than an administrative role. You'll be a problem solver, process optimizer, and operational partner who helps ensure every patient journey is successful, even if they never know your name.

Requirements

• 2+ years of experience in an operations, administrative support, healthcare operations, or medical office environment required.
• 1+ years of experience in a customer service, patient services, or other customer facing role required.
• Healthcare, clinical, medical imaging, or other relevant industry experience strongly preferred.
• Bachelor's degree or an equivalent combination of education and relevant experience preferred.
• Exceptional organizational skills with the ability to manage multiple priorities while maintaining a high level of accuracy.
• Proven experience performing detail oriented work such as document processing, data management, or information verification.
• Strong technical aptitude and the ability to quickly learn new systems and workflows.
• Experience working with Microsoft Office, Google Workspace, and other productivity tools.
• Experience with electronic health records (EHR), case management platforms, or healthcare software is a plus.
• A proactive, self-motivated mindset with the resilience to thrive in a fast-paced, evolving environment.
• Excellent written and verbal communication skills and a collaborative approach to problem-solving.

Special Considerations

• Remote-first company with employees located across the U.S.
• Many local employees come into the office on Wednesdays for collaboration and connection (and lunch!)
• Support business needs during standard operating hours of 9:00 AM to 5:30 PM (in your time zone), with flexibility for occasional overtime as needed.