SMB Revenue & Billing Operations Analyst

About the role

EverPass is seeking a highly motivated and detail-oriented Revenue & Billing Operations Analyst to support the company's Small and Medium-Sized Business (SMB) subscription, billing, and revenue operations functions.

Responsibilities

• Manage recurring billing processes across EverPass SMB subscription products and commercial venue accounts.
• Ensure customer accounts are accurately configured and billed according to contractual agreements, pricing structures, promotional programs, and partner requirements.
• Process account activations, upgrades, downgrades, renewals, cancellations, venue transfers, billing adjustments, credits, and refunds.
• Generate, validate, and reconcile invoices to ensure billing accuracy and revenue integrity.
• Maintain accurate customer, subscription, contract, and account data across internal systems.
• Support launches of new products, pricing models, partner programs, and operational workflows.

Requirements

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, Operations, Information Systems, or a related field.
• 2–5 years of experience in revenue operations, billing operations, finance operations, subscription management, customer operations, or a related analytical role.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Advanced proficiency in Microsoft Excel and/or Google Sheets.
• Experience working with CRM, billing, ERP, payment processing, or subscription management platforms.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.

Qualifications

• Experience supporting subscription-based, recurring revenue, SaaS, streaming, media, telecommunications, or technology businesses.
• Familiarity with Salesforce, Stripe, NetSuite, Chargebee, Zuora, HubSpot, or similar platforms.
• Experience performing account audits, financial reconciliations, or compliance-related operational activities.
• Experience building reports and dashboards using Tableau, Power BI, Looker, Sigma, or similar BI platforms.
• Knowledge of SQL and data analysis techniques.
• Understanding of subscription lifecycle management, revenue operations, and customer account administration.

Key Competencies

• Revenue Operations
• Billing & Subscription Management
• Financial Reconciliation
• Data Analysis
• Process Improvement
• Attention to Detail
• Problem Solving
• Compliance & Controls
• Cross-Functional Collaboration
• Customer Focus
• Operational Excellence

Success Measures

• Maintain industry-leading billing accuracy and revenue integrity.
• Reduce billing exceptions, account discrepancies, and manual operational processes.
• Improve venue account audit and subscription compliance outcomes.
• Deliver accurate partner reconciliation and reporting.
• Increase visibility into subscription, revenue, and operational performance metrics.
• Enhance customer experience through accurate account management and operational support.
• Build scalable operational processes that support EverPass's continued growth and evolving partner ecosystem.

Compensation

The anticipated base hourly wage range for a new hire into this position is $85,000 - $100,000. In compliance with local law, the range above reflects the current hiring range for this position. EverPass takes into consideration the qualifications, skills, and experience of the candidate, expected quality and quantity of work, and internal pay alignment when determining the salary level for potential new employees. EverPass expects to hire for this position at the mid-range salary, with the possibility of considering a higher salary only in rare cases when EverPass determines an external candidate possesses exceptional qualifications significantly exceeding the job requirements.

About Us

EverPass Media is a comprehensive media platform dedicated to commercial businesses, that aggregates, distributes and enables streaming of live sports and entertainment content, and offers a wide array of consumer engagement and performance marketing tools for bars, restaurants, hotels and other commercial venues. Launched initially as the exclusive distributor of NFL Sunday Ticket to commercial establishments in the United States, EverPass partners with rightsholders, distribution partners and business owners to unlock greater access to premium live events and drive business growth. EverPass was founded in 2023 in partnership with RedBird Capital Partners and 32 Equity, the strategic investment arm of the National Football League. TKO Group Holdings, parent company of UFC and WWE, joined as an investor in 2024.

Benefits and Perks

• Competitive Compensation
• Medical, dental, vision, life, and long-term and short-term disability insurance
• Professional Development Programs
• Access to senior management and mentoring opportunities
• Employee Recognition Program
• Paid Parental Leave
• Mental Health and Recharge Days
• 401k Match
• Pre-tax Transportation Employee Assistance Program
• In-person and Virtual Social Events including: Team Wins and Highlights from the Month, Cultural and Diversity Spotlights, and Happy Hours