Revenue Operations Analyst

About the role

Zendesk is seeking a detailed, organized, high energy Revenue Operations Analyst to join our Revenue Operations team. A successful candidate will be a self starter with a strategic leadership mindset, able to manage time and balance responsibilities in a dynamic, rapidly evolving environment.

Responsibilities

• Ensure all professional and managed services are billed timely and accurately by working close with the professional services team
• Assist in transitioning the professional & managed services billings process to AMER region for efficiency improvements and assist in streamlining the overall process once transitioned
• Advises sales reps through the deal flow process and review each Service Order to ensure it conforms to finance audit reviews and revenue recognition policies
• Enables best practices and prepare non-standard and/or strategic deals for management review
• Advise on nonstandard deal structures, pricing models, and commercial terms
• Enables sales new hires on systems navigation, engagement models and best practices
• Provides ticketing support for all Sales, Billing and Provisioning related issues from both internal and external customers
• Ensures the billing system and invoicing reflect correct information for each customer according to contract terms
• Drives proactive communication with internal business partners such as: Sales, Finance, Legal, Revenue Recognition, IT, and Sales management on any urgent orders or exceptions
• Ensures SOX compliance by assisting and preparing monthly/quarterly close items
• Supports ad-hoc reporting and projects focusing on process improvement and automation

Requirements

• Bachelor’s degree in Business or Finance
• 2+ years of experience working with, supporting, and advising Sales and other cross-functional teams
• Flexibility with schedule due to end of month/quarter demands
• Strong communication and documentation skills
• Energetic, dedicated, and self-driven
• Ability to work independently within a team environment
• Experience with SaaS subscription billing model
• Understanding of T&M and milestone billing
• Familiarity with basic accounting concepts and principles
• Experience with contract management
• Experience with G-Suite Sheets, Docs, and Slides
• Experience with Salesforce (SFDC), Salesforce CPQ and Zuora (a plus)

Pay

The US annualized base salary range for this position is $66,000.00-$100,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location.

Schedule

This role is hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.